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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Helpful Service

I thought I was stuck but Stepchange helped me a lot. Reviewed on: 30th May 2026

StepChange help you to get through hard times

At a very low point, I found StepChange and they were so reassuring and helpful in setting up my DMP. The process is straightforward and very dynamic, as you can update your budget at any time to reflect changes. I get monthly statements and they are only a phone call away if you have any concerns or questions . Reviewed on: 30th May 2026

Very comprehensive advice and help.

Very comprehensive advice and help. Covered all aspects of my financial difficulties. Extremely helpful advice of how to request creditors for forbearance. The Debt Management plan was easy to understand and very thorough. Additional assistance by phone was very understanding and productive. Reviewed on: 30th May 2026

Financial struggles and stress taken away.

I was struggling financially and very stressed after a difficult divorce and having to set up a new home. I contacted StepChange and they have been amazing, they took all the stress away and I'm looking forward to be debt free. Reviewed on: 30th May 2026

Absolutely amazing support and service.

Absolutely amazing support and service. Step change massively helped me during tough times. Everyone who needs help and support should contact Step Change, because it will change your life. Reviewed on: 30th May 2026

Super friendly staff sorted my debts out

Super friendly staff sorted my debts out Reviewed on: 30th May 2026

Professional and helpful people.

I received help that allowed me to start over, very friendly and non-judgmental service. I highly recommend it. Reviewed on: 30th May 2026

Don’t stress get in touch

I was very worried about my debts I thought I can’t pay them and the stress off contacting them all I rang StepChange and we went through all my income out goings and helped create a plan that was good for me and they’re still helping me I get regular emails and if I’m struggling or any changes I just go on my account and tell them and they’ll work with me Reviewed on: 30th May 2026

Take the leap and give them a call

I was so worried. A change in circumstances meant I found myself in 28k of debt. I ended up making myself ill and a friend suggested stepchange. They were nothing short of amazing! They reassured me and worked with me on my budget plan. Being employed part time and self employed it was more complex but they made it so easy. Reviewed on: 30th May 2026

Thank you StepChange

I am very grateful to have found StepChange in helping me manage my debt. Customer agents have been kind, helpful and supportive. There was no judgement which helped massively as I felt very embarrassed with talking about my financial situation. Thank you StepChange. Reviewed on: 30th May 2026

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