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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

StepChange has been fundamentally important to my life.

StepChange has been fundamentally important to my life. It has provided the freedom to pause, take stock and be supported in addressing, finally, debts incurred over a significant period. It has opened the door from what felt like a financial windowless dungeon! I would urge everyone who needs it to engage in and support StepChange. Thank you. Reviewed on: 7th May 2026

I was very embarrassed at first but every person I s...

I was very embarrassed at first but every person I spoke to made the transition easier Reviewed on: 7th May 2026

Life changing decision

Getting in touch with touch with Step Changer truly helped me turn my life around. They organised my dept and gave me a plan on how to get my repayments in order. I can honestly say that they changed my life. From a spiritually road downwards to seeing a brighter debt free future. I highly recommend that you make that call if you’re in debt. They can put a plan together for anyone to relieve the burden of debt and the stress that comes with it. Reviewed on: 7th May 2026

Excellent

Very helpful and professional . Patient and understanding. Non-judgemental Reviewed on: 7th May 2026

Debt free

It was so easy to set up everyone was so understanding and only got 11 month till I’m dept free Reviewed on: 7th May 2026

Stepchange have helped me from the start.

Stepchange have helped me from the start. Always very helpful and put my mind at rest. I’m 74 years old and in all my life have never been in a position like this until 2020 when my husband passed away suddenly. Stepchange have been so understanding and non judgemental, coukdnt recommend them enough Reviewed on: 7th May 2026

Excellent advice and support would recommend

Excellent advice and support would recommend Reviewed on: 7th May 2026

A very helpful company when in need.

I have always found help on the phone when I needed it, especially in the early days when the plan was settling in and I was adjusting ! Reviewed on: 7th May 2026

I thought my world was crashing, I didn't know how e...

I thought my world was crashing, I didn't know how else I would have paid my debts with the high interests, until I come across step change.would recommend them to any one struggling about debts Reviewed on: 7th May 2026

The advisor is full of knowledgeable and honest.

The advisor is full of knowledgeable and honest. Very sympathetic to the customer. Reviewed on: 7th May 2026

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