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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Debt free

It was so easy to set up everyone was so understanding and only got 11 month till I’m dept free Reviewed on: 7th May 2026

Stepchange have helped me from the start.

Stepchange have helped me from the start. Always very helpful and put my mind at rest. I’m 74 years old and in all my life have never been in a position like this until 2020 when my husband passed away suddenly. Stepchange have been so understanding and non judgemental, coukdnt recommend them enough Reviewed on: 7th May 2026

Excellent advice and support would recommend

Excellent advice and support would recommend Reviewed on: 7th May 2026

A very helpful company when in need.

I have always found help on the phone when I needed it, especially in the early days when the plan was settling in and I was adjusting ! Reviewed on: 7th May 2026

I thought my world was crashing, I didn't know how e...

I thought my world was crashing, I didn't know how else I would have paid my debts with the high interests, until I come across step change.would recommend them to any one struggling about debts Reviewed on: 7th May 2026

The advisor is full of knowledgeable and honest.

The advisor is full of knowledgeable and honest. Very sympathetic to the customer. Reviewed on: 7th May 2026

Very helpful and very understanding

Very helpful and very understanding Reviewed on: 7th May 2026

TAKE THE WORRY OUT OF DEBT tHEY ARE CONCISE IMFOR...

TAKE THE WORRY OUT OF DEBT tHEY ARE CONCISE IMFORMATIVE AND JUST GET ON WITH DEALING WITH THE PROBLEM Reviewed on: 7th May 2026

Easy application process

The process was very straightforward, I liked the option to complete the application online rather than having to speak to someone because I knew that speaking to someone would make me cry because I felt so desperate and hopeless about my debt issues Reviewed on: 7th May 2026

Stepchange were there to help me

Stepchange were there when I needed them most. A very precious approach with by debt problem now Reviewed on: 7th May 2026

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