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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Stepchange has changed our lives

I was struggling to make ends meet and spiralling into depression because of money worries. People on the phone were very empathetic and helped filling paperwork in. I feel we are now on a road with a happy ending to being debt free. I highly recommend to anyone that is struggling. Reviewed on: 7th May 2026

Kind caring non judgemental

I got into debt through my own stupidity they have been kind,helpful and they listen Reviewed on: 7th May 2026

Got me out a pickle,,,,,,,,,,,,,,,,,,,,,,,,,,

Got me out a pickle Reviewed on: 7th May 2026

Digging myself out of a hole

Stepchange have taken the worry out of my debts and provided me with a Payback amount I can manage, which I can ask to adjust as time goes on. They supported me in facing the challenge without being judgemental. Reviewed on: 7th May 2026

Debt relief , good service

They help me for debt relief , good customer services. Reviewed on: 7th May 2026

StepChange gives me peace of mind!

I have been with StepChange for many years. I experienced nothing but professional service. The advisors are incredibly knowledgeable, full of empathy and understanding, and they listened patiently and carefully. They always wanted to find the best solution for me. Reviewed on: 7th May 2026

Take that one step.......

I would advise anyone to call Stepchange as they really do listen, they advise according to your circumstances and give you all the facts. This really is free advice and during my time being supported by them has made me more aware of the pitfuls of how easy it is to get into debt but also really help me to manage my money alot better. Give them a go they don't judge!! Reviewed on: 7th May 2026

Helped me to say we’ve got this!

Helped me to say we’ve got this!!!! Reviewed on: 7th May 2026

Helping hand

Was in financial difficulty and stephanotis were there for me all the way through. Reviewed on: 7th May 2026

StepChange are the best.

StepChange are a life saver,they go above and beyond my expectations,very professional and always willing to help with any questions whatsoever. Reviewed on: 7th May 2026

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