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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

StepChange have been a massive help

Before using StepChange, I would spend every month blindly worrying about repayments. Spiralling into panic and crippling anxiety. StepChange have helped give me the confidence to take control of my finances and focus my repayment efforts. Reviewed on: 7th May 2026

They saved me.

They saved me. So helpful and understanding of my problem Reviewed on: 7th May 2026

Step change guided me through the available options...

Step change guided me through the available options and made life covetable again a great service. Reviewed on: 7th May 2026

The StepChange that change my life

The team from StepChange Debt was paramount to improve my poor financial decisions and debts into a financial plan and to keep me on track to finally get hid of my financial burden. Reviewed on: 7th May 2026

StepChange have helped me with peace of mind knowing...

StepChange have helped me with peace of mind knowing that my debts are taken care of & I don't need to worry that Bailffs will be knocking on my door. Reviewed on: 7th May 2026

Friendly, know what there doing.

Friendly, know what there doing. Let them do what they do. Doesn’t cost charity based.. Reviewed on: 7th May 2026

Step change *****

Gave me help and advice when I needed it most Reviewed on: 7th May 2026

Incredibly helpful.

Incredibly helpful. Took away the immense worry and stress I faced. Reviewed on: 7th May 2026

Stepchange been amazing I've had a few issues and th...

Stepchange been amazing I've had a few issues and they have helped me so much and took away the stress and anxiety Reviewed on: 7th May 2026

Big Step Change

I was struggling with my debt, was stressed and didn’t know what to do, but step change changed my life and helped a lot. I feel like I’m living again and my stress and anxiety came down. Thank you so much. Reviewed on: 7th May 2026

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