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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

They saved me.

They saved me. So helpful and understanding of my problem Reviewed on: 7th May 2026

Step change guided me through the available options...

Step change guided me through the available options and made life covetable again a great service. Reviewed on: 7th May 2026

The StepChange that change my life

The team from StepChange Debt was paramount to improve my poor financial decisions and debts into a financial plan and to keep me on track to finally get hid of my financial burden. Reviewed on: 7th May 2026

StepChange have helped me with peace of mind knowing...

StepChange have helped me with peace of mind knowing that my debts are taken care of & I don't need to worry that Bailffs will be knocking on my door. Reviewed on: 7th May 2026

Friendly, know what there doing.

Friendly, know what there doing. Let them do what they do. Doesn’t cost charity based.. Reviewed on: 7th May 2026

Step change *****

Gave me help and advice when I needed it most Reviewed on: 7th May 2026

Incredibly helpful.

Incredibly helpful. Took away the immense worry and stress I faced. Reviewed on: 7th May 2026

Stepchange been amazing I've had a few issues and th...

Stepchange been amazing I've had a few issues and they have helped me so much and took away the stress and anxiety Reviewed on: 7th May 2026

Big Step Change

I was struggling with my debt, was stressed and didn’t know what to do, but step change changed my life and helped a lot. I feel like I’m living again and my stress and anxiety came down. Thank you so much. Reviewed on: 7th May 2026

Saved me from sleepless nights worrying about debt.

Saved me from sleepless nights worrying about debt. Everytime I have rang when asking for advice met with caring and knowledgeable staff. Don’t bury your head in the sand and hope it goes away this is how it does Reviewed on: 7th May 2026

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