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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Take the leap and give them a call

I was so worried. A change in circumstances meant I found myself in 28k of debt. I ended up making myself ill and a friend suggested stepchange. They were nothing short of amazing! They reassured me and worked with me on my budget plan. Being employed part time and self employed it was more complex but they made it so easy. Reviewed on: 30th May 2026

Thank you StepChange

I am very grateful to have found StepChange in helping me manage my debt. Customer agents have been kind, helpful and supportive. There was no judgement which helped massively as I felt very embarrassed with talking about my financial situation. Thank you StepChange. Reviewed on: 30th May 2026

StepChange have been a lifeline to me! .

StepChange have been a lifeline to me and my family. The process has been straightforward, all the management and stress of dealing with finances has been lifted and with this ongoing support my daily life is easier. Reviewed on: 30th May 2026

Best stress relief ever what a great help

Best stress relief ever what a great help Reviewed on: 30th May 2026

They helped me through a very rough patch and found...

They helped me through a very rough patch and found a solution that has worked for me Reviewed on: 30th May 2026

I would not manage without their help, they are exce...

I would not manage without their help, they are excellent people ,who help me through my hardship Reviewed on: 30th May 2026

The right advice at the right time, always responsiv...

The right advice at the right time, always responsive, you don't feel alone Reviewed on: 30th May 2026

It was a very supportive experience.

It was a very supportive experience. I was treated with dignity and respect Reviewed on: 30th May 2026

Under therapy and have stage 4 cancer treatment so c...

Under therapy and have stage 4 cancer treatment so cognitive function dur to treatments and medicine ruined my financial status however stepchange took a load off my mind and I continue to pay monthly as in and out of hospital regularly so 10/10 Reviewed on: 30th May 2026

Helpful, understanding and supportive agents, put my...

Helpful, understanding and supportive agents, put my mind at ease and stopped the worrying of debt . Compassionate and helpful, very knowledgable of products available to clients, been with the charity for a while now and almost completed my plan , can’t thank the team enough Reviewed on: 30th May 2026

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