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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

StepChange have been a lifeline to me! .

StepChange have been a lifeline to me and my family. The process has been straightforward, all the management and stress of dealing with finances has been lifted and with this ongoing support my daily life is easier. Reviewed on: 30th May 2026

Best stress relief ever what a great help

Best stress relief ever what a great help Reviewed on: 30th May 2026

They helped me through a very rough patch and found...

They helped me through a very rough patch and found a solution that has worked for me Reviewed on: 30th May 2026

I would not manage without their help, they are exce...

I would not manage without their help, they are excellent people ,who help me through my hardship Reviewed on: 30th May 2026

The right advice at the right time, always responsiv...

The right advice at the right time, always responsive, you don't feel alone Reviewed on: 30th May 2026

It was a very supportive experience.

It was a very supportive experience. I was treated with dignity and respect Reviewed on: 30th May 2026

Under therapy and have stage 4 cancer treatment so c...

Under therapy and have stage 4 cancer treatment so cognitive function dur to treatments and medicine ruined my financial status however stepchange took a load off my mind and I continue to pay monthly as in and out of hospital regularly so 10/10 Reviewed on: 30th May 2026

Helpful, understanding and supportive agents, put my...

Helpful, understanding and supportive agents, put my mind at ease and stopped the worrying of debt . Compassionate and helpful, very knowledgable of products available to clients, been with the charity for a while now and almost completed my plan , can’t thank the team enough Reviewed on: 30th May 2026

Have always helped when I've called.

Have always helped when I've called.Taken a massive weight of my shoulders with my outstanding debts Reviewed on: 29th May 2026

I was having a nervous breakdown with all the debts...

I was having a nervous breakdown with all the debts i had until i found Step Change. They have been a blessing and have taken all the stress and heartache i was experiencing. They have been a Godsend. Reviewed on: 29th May 2026

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