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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very supportive, helpful and reassuring

Very supportive, helpful and reassuring Reviewed on: 6th May 2026

Stepchange heiped me manage my debt.

Stepchange heiped me manage my debt. I had no idea how to turn things around until I seeked help from Stepchange. Reviewed on: 6th May 2026

Life saver - it literally took a huge weight off my...

Life saver - it literally took a huge weight off my shoulders- we've been paying back monthly interest free debt for eight years- only two to go- was a very large debt! No debtors hassling us- house safe- and now light at the end of the tunnel! Brilliant. Reviewed on: 6th May 2026

So very very helpful, my debts are almost paid off t...

So very very helpful, my debts are almost paid off thanks to step change Reviewed on: 6th May 2026

Straight from the start there was no judgement or sh...

Straight from the start there was no judgement or shame. Easy to deal with and rakes away some of the worry Reviewed on: 6th May 2026

Easier than I expected

Excellent service, easier than I expected with a good outcome Reviewed on: 6th May 2026

very helpfull and staff wiling to help when need it...

very helpfull and staff wiling to help when need it Reviewed on: 6th May 2026

removed the stress of everything

they have been a great help sorting out my debt problems after 1 company defaulted me for no reason. Reviewed on: 6th May 2026

Debt advice

I had an excellent experience with StepChange. The advice and support I received regarding my debts were very helpful and professional. They listened without judgment, explained everything clearly, and guided me through the best options available to me. Their support gave me peace of mind and helped me feel more confident and in control of my finances. I truly appreciate their patience, understanding, and outstanding customer service. Reviewed on: 6th May 2026

I was really unsure when I phoned stepchange but the...

I was really unsure when I phoned stepchange but they put me at ease and really helped me Reviewed on: 6th May 2026

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