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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Debt Advice

STEP CHANGE gave me excellent advice and support to manage my debts and become debt free Reviewed on: 6th May 2026

Excellant service and very helpfull always keep me u...

Excellant service and very helpfull always keep me upto date. Reviewed on: 6th May 2026

Changed my life literally, if it wasn't for stepcha...

Changed my life literally, if it wasn't for stepchange I would not be able to live Reviewed on: 6th May 2026

Nothing but professional well informed impartial adv...

Nothing but professional well informed impartial advice throughout and helping deal with the most difficult situation with the care needed. Reviewed on: 6th May 2026

These amazing people have helped me to get my life b...

These amazing people have helped me to get my life back. I feel I am not sinking anymore. Reviewed on: 6th May 2026

These people are amazing!

These people are amazing, they have totally changed my life. I would highly recommend them. Thanks to them I can now sleep at night. Reviewed on: 6th May 2026

Helpful, supportive problem solvers.

I have been with StepChange for a while and they have been very helpful and supportive. If I have a query or a problem I can ring them and help me sort it out. They really helped to take a weight from my shoulders. Reviewed on: 6th May 2026

I felt like I was drowning in my monthly bills, I ha...

I felt like I was drowning in my monthly bills, I had no disposable income to buy everyday essentials and thing like a haircut were out of the question. Once I had a plan set up with Stepchange life got easier, and I was able to pay of my debts but still have money for other things. Basically life got easier. Im now coming to the end of my plan and to be honest, its gone by so quickly. Don't be worried about these plans, they 100% help you get back on track. Reviewed on: 6th May 2026

Peace of mind company. .very scared of how l w...

I was very down, confused and very scared of how l will settle my debt which l have had depression and with the skills , knowledge and professionalism of step change assistance,, l now have a relaxed mindset and hoping to get better and settle my debt which L. Marvelous staff . Kudos! Reviewed on: 6th May 2026

I have been with Step Change for some time, my debts...

I have been with Step Change for some time, my debts were quite overwhelming but they helped me throughout and I can now see a debt free future! Reviewed on: 6th May 2026

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