Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

I would like to strongly recommend StepChange.

I would like to strongly recommend StepChange. I found myself in a very difficult situation few years ago not knowing what to do where to go no advice nothing. I was getting depressed and feeling like there is no help while I worked someone who came to my Work casually started talking to me about money situation to my surprise he did describe he himself had financial difficulties. I was surprised as I always valued this man as a very honest and successful man. I have expressed my fears about my finances and he told me what helped him was StepChange. I was surprised that he actually shared that with me but then I went on and started registering with StepChange. May I say all of the consultants and everyone I spoke to on Phone from StepChange were absolutely brilliant. I cannot say a bad word about the way they conducted themselves in the conversation and they’re sending my situation and being most helpful to adjust the payments and the budget I suppose at the beginning I was quite sceptical because I didn’t know where I was going with it but surely I have realised very quickly that I’m dealing with professional people who know what they are doing, I have been with StepChange now for a few years obviously I’m still paying my debt but I don’t feel fear anymore. I don’t feel scared anymore about money problems they are very respected company that will represent you and make sure everything is correct. It took off so much from my worries. I am now monthly paying what I can afford and no one is chasing me. I’m not getting any letters from creditors nothing absolutely recommending them to anyone who is struggling financially and is fighting themselves in a heart situation. Please don’t hesitate you will deal with the most professional and kind people. Reviewed on: 6th May 2026

You help me so much to pay my debts and so much reli...

You help me so much to pay my debts and so much relief l can sleep so much better Reviewed on: 6th May 2026

Life changing

Safe, trustworthy, understanding and professional Reviewed on: 6th May 2026

Very helpful consolidation of debts.

Very helpful consolidation of debts. Stepchange dealt with my lenders directly and took a lot of pressure off me at a very difficult time financially. Reviewed on: 6th May 2026

I was so very stressed with having a lot of debt and...

I was so very stressed with having a lot of debt and couldn’t see a way out. They worked it all out for me, didn’t push me to pay any more than I could afford and never judged me. They truly improved my mental health. Reviewed on: 6th May 2026

Stepchange, a Lifeline

When I thought all was over for me, StepChange gave me a lifeline. When I got in touch, the counsellor I spoke to calmed all my fears and worries with her advice and re-assuring help. Reviewed on: 6th May 2026

Step change have been amazing with helping me with m...

Step change have been amazing with helping me with my finances! Reviewed on: 6th May 2026

I was in a very bad place with my dept.

I was in a very bad place with my dept. I could only make the interest payments. Then found step change it was a massive relief. Reviewed on: 6th May 2026

Facing your fear and stepping into the light.

Debt.A four letter word that carries so much stigma . If it's associated with high finance it is made to feel ok, but when it's personal debt, it invokes shame, fear and panic. Stepchange provide a comfort blanket of knowledge and care, perspective and advice but most importantly, they have experience.They don't judge. They help. It's not about heads in the sand; anything can be faced - it just takes a little help. They do the heavy lifting. Take their advice, face your fear, it can be managed and lived with. Reviewed on: 6th May 2026

I was at a low point in my life with my finances and...

I was at a low point in my life with my finances and they helped me through it thank you. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6121 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub