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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Sleep soundly

After speaking to Stepchange who sorted out my finances I was actually able to get goodnight sleeps. Reviewed on: 6th May 2026

I lost all Hope until I found stepchange

I was in a hole. I lost hope but one call changed all that and Stepchange not only calmed my anxious feelings but guided me through everything. I now have less than a year to go until I’m debt free and it’s all thanks to stepchange Reviewed on: 6th May 2026

I know each month my debts are been paid

I know each month my debts are been paid Reviewed on: 6th May 2026

I consolidated my debts after a terrible experience...

I consolidated my debts after a terrible experience and now have a single monthly payment. My only issue is about continuing engagement with late penalty fees and interest charges in terms of how I can work alongside StepChange to help reduce that Reviewed on: 6th May 2026

Don't Hesitate!

Everyone i have spoken to has been extremely helpful and non judgemental. It feels like you have someone on your side!! Reviewed on: 6th May 2026

Helped me live normal

Very nice and helpful staff, I was very relieved when it was sorted and I could see light at the end of the tunnel Reviewed on: 6th May 2026

Non judgemental supportive understanding

Non judgemental supportive understanding Reviewed on: 6th May 2026

I was in a terrible situation with my finances and c...

I was in a terrible situation with my finances and couldn’t afford to manage any more it felt like an impossible situation until I spoke to stepchange . I felt worried and ashamed but the people at stepchange were fantastic they helped me sort out my debts and what I could afford to pay I’m on my way to paying off my debts with payments I can afford and looking forward to being debt free . Reviewed on: 6th May 2026

Stepchange have been nothing more than excellent and...

Stepchange have been nothing more than excellent and supportive throughout my journey to pay off my debts. Reviewed on: 6th May 2026

Before I got in contact with StepChange, I was at th...

Before I got in contact with StepChange, I was at the lowest point in my life. But, they helped me turn everything around with their understanding and totally proffessional attitude. I cannot thank Step⁶Change en⁵ough, and I would wholeheartedly recommend them to anyone who is stuck in the 'never ending' cycle of debt! The will help, trust me. Reviewed on: 6th May 2026

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