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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Stepchange, a Lifeline

When I thought all was over for me, StepChange gave me a lifeline. When I got in touch, the counsellor I spoke to calmed all my fears and worries with her advice and re-assuring help. Reviewed on: 6th May 2026

Step change have been amazing with helping me with m...

Step change have been amazing with helping me with my finances! Reviewed on: 6th May 2026

I was in a very bad place with my dept.

I was in a very bad place with my dept. I could only make the interest payments. Then found step change it was a massive relief. Reviewed on: 6th May 2026

Facing your fear and stepping into the light.

Debt.A four letter word that carries so much stigma . If it's associated with high finance it is made to feel ok, but when it's personal debt, it invokes shame, fear and panic. Stepchange provide a comfort blanket of knowledge and care, perspective and advice but most importantly, they have experience.They don't judge. They help. It's not about heads in the sand; anything can be faced - it just takes a little help. They do the heavy lifting. Take their advice, face your fear, it can be managed and lived with. Reviewed on: 6th May 2026

I was at a low point in my life with my finances and...

I was at a low point in my life with my finances and they helped me through it thank you. Reviewed on: 6th May 2026

Very understanding really listen to you with no judg...

Very understanding really listen to you with no judgement and very helpful Reviewed on: 6th May 2026

Having debt is very shameful.

Having debt is very shameful. When I spoke to step change the advisors were so kind and supportive. Excellent service. I would recommend it to anybody having a difficult time. Reviewed on: 6th May 2026

They are so helpful and really help relieve money co...

They are so helpful and really help relieve money concerns. Reviewed on: 6th May 2026

Easy and helpful they made it easy to set up and do...

Easy and helpful they made it easy to set up and do not judge you Reviewed on: 6th May 2026

Great organisation.

Great organisation. Customer service always strong. Had a positive experience with everyone from Stepchange I have spoken to. Easy to use website Reviewed on: 6th May 2026

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