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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I was in trouble and spoke to Stepchange and it was...

I was in trouble and spoke to Stepchange and it was sorted very quickly took the pressure off me and gave me peace of mind Reviewed on: 6th May 2026

I was worried about my debt after I contacted step c...

I was worried about my debt after I contacted step change they helped me out with my debt and now I’m stressed out about my debt, I ‘m satisfied with their service and will recommend anyone who is willing to get help from debt solutions. Reviewed on: 6th May 2026

If you’re worried about your debt then I cannot reco...

If you’re worried about your debt then I cannot recommend Stepchange enough. Every step of the way Stepchange have been excellent and in 18 months I will be debt free. Reviewed on: 6th May 2026

I went to Step Change and they put my mind at rest.

I went to Step Change as i was a first time mum and needed help gettign rid of my debt. They were very understanding and help me navigate through everything, even with the yearly reviews. I would highly recommend them as i definitely feel on top of it now, and will be debt free in 2 more years. Reviewed on: 6th May 2026

i lost my job so things became very tight and i was...

i lost my job so things became very tight and i was already in a bit of a mess, i managed to find work but its on less money and during this time bills and credit cards became hard to keep on top off, speaking to my bank and citicens advice they advised i speak with STEP CHANGE, when i spoke with them straight away they put me at ease and saying we will help you get this sorted, they didnt judge me and couldnt do enough, they set me up very fast with a DMP and although it will take time (but i will earn more) they have been really helpful and the advice has been first class. Reviewed on: 6th May 2026

Some time ago I was left in a great amount of debt a...

Some time ago I was left in a great amount of debt and didn’t know what to do about it. Then a friend told me about the Stepchange charity they told me what to do and worked out how much to pay each creditor each month. It was a great weight off my mind and I can see the end in sight thanks to them Reviewed on: 6th May 2026

Forward looking

Friendly and supportive advice. Non judgemental and only focused on the solution / support to move you forwards - not how you got to this position. Reviewed on: 6th May 2026

They have made my life so much easier with one easy...

They have made my life so much easier with one easy payment and no threatening letters from creditors Reviewed on: 6th May 2026

Stepchange is an absolute life changer, the kind peo...

Stepchange is an absolute life changer, the kind people on the other end of the phone do not judge you, they help you. The advice is priceless, I will and have recommended them to many people who were like me , in a very dark financial place, they shone light. Reviewed on: 6th May 2026

Straight forward and easy to work through

Straight forward and easy to work through Reviewed on: 6th May 2026

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