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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

When i heard about stepchange i rang them and it was...

When i heard about stepchange i rang them and it was the best phone call i made .They all the details of my debts and gave me the the best payment plan for my income. Yhey rang all the people i was in debt to gave them all a payment offer ehich yhey sccepted and i made a monthly payment to stepchange so sll the worry and stress was lifted from my shoulders.I am now debt free and cant thsnk stepchange enough gor there proffesional way they handled everything Reviewed on: 23rd May 2025

I didn’t know where to turn I got myself in such a m...

I didn’t know where to turn I got myself in such a mess but stepchange made it easy and gave me options I didn’t know I had to! I dreaded the phone calls but breathing space really helped Reviewed on: 23rd May 2025

Agents are so helpful

Every agent I’ve ever spoken to at stepchange has been helpful and shown empathy to me. I didn’t feel like I was talking to a person behind a phone who couldn’t care less. Reviewed on: 23rd May 2025

Stepchange were very empathetic I I was in a bad pla...

When I first contacted Stepchange,I was in a bad place health wise and they took this on board and were very empathetic and made the experience almost stress free! Reviewed on: 23rd May 2025

Very supportive and knowledgeable staff, couldn’t as...

Very supportive and knowledgeable staff, couldn’t ask for better support when going through a hard time financially Reviewed on: 23rd May 2025

Without step change intervention as I was on the ver...

Without step change intervention as I was on the verge of taking my own life. Their help in sorting out the situation I put myself in is life changing for me personally as without them reaching out a deal with my creditors I would not have managed. Reviewed on: 23rd May 2025

I am never judged - just helped.

I am never judged - just helped. Even when I use unkind words about myself/the situation the staff never enable it either directly or indirectly. They explain things in a non jargon way and using extensive expertise and empathy, help guide you to not only the best decision that works for you (sharing with you all your possible options) but also sustaining progress across time in a consistent yet not overbearing way. I am not penalised for errors or difficult moments, and I can navigate being debt free with ease and clarity. They also advocate well when I receive unwarranted letters for an issue that is already being handled, and their online system makes it easy to keep control, update or edit to reflect your current circumstances or any changes. I've made great progress Reviewed on: 23rd May 2025

From the very beginning I was put at ease about my s...

From the very beginning I was put at ease about my situation. Absolutely fantastic Reviewed on: 23rd May 2025

It was such a relief to speak with stepchange.

It was such a relief to speak with stepchange. They helped me to see a way out of my money problems. They made the process simple and have continued to be there when I have needed any help. Reviewed on: 23rd May 2025

I had debts of over £12,000.

I had debts of over £12,000.I couldn't sleep at night ,felt low I was worrying I made myself ill.The hardest thing to do to get help is to pick up the phone. Step change were recommended by a friend, such an easy process, and the staff are excellent everything is explained.Once everything is sorted you can breathe a lot better. 10 out of 10 step change and for the customer service. Reviewed on: 23rd May 2025

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