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StepChange: Debt advice reviews

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4.95
Based on 16,788 reviews, last reviewed 17th May 2026
99700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Step change really has changed my life for the bette... Step change really has changed my life for the better as before I'd started my debt plan i was struggling to get through every month, the plan helped ... Read more Reviewed on: 17th May 2026
Matthew L's avatar
Matthew L

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16788)

Understanding, knowledgeable and easy to talk to

5
I have always found them to be professional, understanding, knowledgeable and easy to talk to. I would recommend that anyone struggling with debt speak with them as although they can't tell you what to do, they give the advice to make an informed decision. Reviewed on: 6th June 2025
Sean's avatar
Sean

Stepchange my Heroes

5
When I first called Stepchange they were not judgemental and each time I have needed to call the staff have been very helpful and understanding. My debt problem had made life very difficult but they helped so much to make my debts easy to manage. I had a very uncontrollable debt problem which was getting worse with the added interest every month and I did not know what to do. Stepchange helped to get the interest stopped and with a DMP I have got to a point where I will be debt free very soon.. Reviewed on: 6th June 2025
R K's avatar
R K

always profesional, and very respectful

5
always profesional, and very respectful Reviewed on: 5th June 2025
Albeiro's avatar
Albeiro

There when I needed help

5
When my finances did not go according to plan and I needed advice and assistance Step Change were very helpful and understanding and made the process to managing my situation easy and without any embarrassment. Reviewed on: 5th June 2025
Christine D's avatar
Christine D

Excellent and professional

5
Step Change reduced my DMP by two thirds, which saved me struggling each month. They were excellent in assisting me list my income and outgoings. Reviewed on: 5th June 2025
Hoppy's avatar
Hoppy

Debt free after 18 years!

5
18 years on this plan, you guys are fantastic thank you, my life has changed from the stress at the beginning to now debt free, kind and caring understanding staff, my advice to anyone struggling with finance please pick up the phone, you won't look back. Reviewed on: 5th June 2025
Gail w's avatar
Gail w

Knowledgeable

4
They are professional and very understanding Reviewed on: 5th June 2025
Sonia M's avatar
Sonia M

Thank you

5
Supportive, and professional . Communication is first class and zero judgment just support and facts Reviewed on: 4th June 2025
Anonymous 's avatar
Anonymous

Staff was very helpful and understanding

5
Staff was very helpful and understanding Reviewed on: 4th June 2025
Sukhjit 's avatar
Sukhjit

Excellent company helped us deal with our debt.

5
Excellent company helped us deal with our debt. Stopped the interest and made easy monthly payments Reviewed on: 4th June 2025
Lynn S's avatar
Lynn S

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