Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

They are supportive during the lowest of times

They are understanding, speaking to them does make you feel like pressure is eased a little. Reviewed on: 6th May 2026

Think NIKE - Dont Dither, Just Do It!

Dont listen to Get rid of up to 80% of your debt, didnt happen for me, but it has taken a financial load off my mind with he result. Reviewed on: 6th May 2026

Brilliant service and knowledgeable staff.

Brilliant service and knowledgeable staff. Only criticism is difficultly when trying to call as always too busy. Reviewed on: 6th May 2026

Excellent advice and customer service

Excellent advice and customer service Reviewed on: 6th May 2026

Very supportive & non judgemental.

Very supportive & non judgemental. Really helped giving advice & support Reviewed on: 6th May 2026

Worthwhile advice.

I appreciate all the help and advice, it’s alleviated some of the stress. I recommend contacting them if needed. Reviewed on: 6th May 2026

Absolutely great service!

Absolutely great service! Saved my life to find stepchange! Reviewed on: 6th May 2026

Good from start to finish, easy and reliable

Good from start to finish, easy and reliable Reviewed on: 6th May 2026

Very understanding and helpfuvery helpfull reasring

Very understanding and helpful reasring Reviewed on: 6th May 2026

Customer service staff are wonderful and understandi...

Customer service staff are wonderful and understanding when speaking to them. The online managing your own input and amendments is so easy to use. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt advice
from Business Debtline 4.34 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub