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StepChange: Debt advice reviews

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4.95
Based on 16,789 reviews, last reviewed 17th May 2026
99700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

4

takes the load off and is very straight forward takes the load off and is very straight forward Reviewed on: 17th May 2026
ian 's avatar
ian

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16789)

Excellent company helped us deal with our debt.

5
Excellent company helped us deal with our debt. Stopped the interest and made easy monthly payments Reviewed on: 4th June 2025
Lynn S's avatar
Lynn S

Great advice and assistance given always

5
They have always given me great advice and assistance when necessary. A brilliant organisation. They're very professional and friendly. They are there to help not judge. Reviewed on: 4th June 2025
Angela Wright's avatar
Angela Wright

Very helpful and its free.

5
Very helpful and its free. Staff are always polite and helpful when I call for advice. Reviewed on: 4th June 2025
MN's avatar
MN

A wonderful charity who changed my life.

5
A wonderful charity who changed my life. Reviewed on: 4th June 2025
Charlotte W's avatar
Charlotte W

We felt like we were drowning and Stepchange were ab...

5
We felt like we were drowning and Stepchange were absolutely amazing in helping us sort it all out. 3 years in, all is going well. Thank you for being there for us when things looked so bleak. Reviewed on: 4th June 2025
Zhany H's avatar
Zhany H

Everyone I spoke to was so helpful and non judgmental.

5
Everyone I spoke to was so helpful and non judgmental. I couldn’t recommend them highly enough. Reviewed on: 4th June 2025
Angela M's avatar
Angela M

StepChange A Saviour

5
Was over £16k in debt to credit cards. First debt co I tried were taking most of my payment as their fee! Step change do not charge or deduct whole payment gets passed on. With Step change I have had more than five years without hassle regarding my debts which was not the case before entering a plan with Step change. Reviewed on: 4th June 2025
SB's avatar
SB

Sound way to take care of my debts.

5
StepChange has made me aware of the help available to people like me. My creditors stop hustling me as they had to go through StepChange . Reviewed on: 4th June 2025
Samuel T's avatar
Samuel T

Debt free in Jan 2027

5
I was very stressed with my money problem,I had many sleepless nights worrying how I’m going to pay my credit card bills when Covid struck in March 2020 my credit card company relax the payment date for six months giving me time to think how to get out off debt when I came across step change I made a call to them I spoken to one of their employees who made me feel I’m not alone I was going to one managerable payment every month until my debt is paid off I still got till jan 2027 till every penny I owed is paid back not long to go now I have never missed one payment I can’t wait till m debt free I will feel free and never ever will I get a credit card AGAIN.. Reviewed on: 4th June 2025
Cathy's avatar
Cathy

Very helpful on the phone and the form was very unde...

5
Very helpful on the phone and the form was very understandable Reviewed on: 3rd June 2025
Basir N's avatar
Basir N

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