Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

View other StepChange products

4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Support and service provided excellent

Support and service provided really helped to help solve issues Reviewed on: 23rd May 2025

Financial crisis help

I was feeling completely out of control with my finances and StepChange helped me without me feeling judged or stupid and took so much weight off my shoulders. Reviewed on: 23rd May 2025

Really friendly and professional staff, always tryin...

Really friendly and professional staff, always trying to support me Reviewed on: 23rd May 2025

8 characters long

My experience is mine and mine alone Reviewed on: 23rd May 2025

great service

brilliant and stress free,the staff are very helpfull Reviewed on: 23rd May 2025

We are getting there

We were in quite a serious amount of debt but seeing that total fall month in month has given us such comfort and although we have a way to go there is light at the end of the tunnel Reviewed on: 23rd May 2025

I was very nervous to get in contact with step chang...

I was very nervous to get in contact with step change but it couldn't have been easier as the lady who helped me put me st ease so glad I did it took 5years but I'm proud to say I'm now debt free thanks to step change Reviewed on: 23rd May 2025

Took all stress of contacticting debts away from me...

Took all stress of contacticting debts away from me with a fair repayment plan to get debt free Reviewed on: 23rd May 2025

Great experience

They were polite, caring and understanding. There deserved their weight in gold. Reviewed on: 23rd May 2025

I had a lot of financial problems, cause me anxiety...

I had a lot of financial problems, cause me anxiety and depression and StepChange help lift some of the burden. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 3.67 from 3 reviews
Debt Collection
from High Court Enforcement Group 1.67 from 3 reviews
Debt Solutions
from Money Advisor 4.84 from 11 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub