Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Supportive. No judgement!

Stepchange have always been supportive and without judgement! Reviewed on: 6th May 2026

STEADY AND SURE ADVICE

StepChange has been a steady support in helping me to deal with a debt that I couldn’t repay. It is not full of dramatic innovations of the “how to write off your debt” variety but slow and sure. Reviewed on: 6th May 2026

Absolutely brilliant customer service they make you...

Absolutely brilliant customer service they make you feel confident in their advice and support you every step of the way , easy to talk to and understand without judging you Reviewed on: 6th May 2026

I contacted Step change several years ago now.

I contacted Step change several years ago now. They were very friendly and helpful. I felt as if a whole weight had been lifted off my shoulders. Reviewed on: 6th May 2026

Don’t suffer alone.

Don’t suffer alone. Step change made everything so easy to sort out. If your nervous about talking on the phone your able to do everything online. Don’t suffer anymore and let step change help you change your life Reviewed on: 6th May 2026

Best decision I've taken.

After several years of struggling with mounting debts, I finally contacted StepChange and they could not have been more helpful. Their friendly, non judgemental service soon had my debt repayment plan up and running and they took care of everything. I am now close to repaying all of my creditors in full and can not recommend them highly enough, thankyou stepChange. Reviewed on: 6th May 2026

They are such a great help

They were a great help when I needed impartial advice Reviewed on: 6th May 2026

Excellent organisation. Highly recommended

I set this up on behalf my friend but found Stepchange to be excellent in all aspects throughout, Reviewed on: 6th May 2026

StepChange helped to sort out my debt

StepChange saved my life as they helped me to sort out my financial issues. I went from total stress over bills/debts to begin calm over what I owed - this was due to StepChange. They were unjudgemental and so very helpful by sorting out with my debtors what I could afford to pay. My life feels so much better with the financial burden lifted. I pay StepChange monthly and they arrange my payments. I've a long way to go to pay everything off, but thanks to StepChange, I am able to cope and have a reasonable lifestyle. I can't recommend StepChange highly enough for anyone in debt. Reviewed on: 6th May 2026

StepChange changed my life frankly.

StepChange changed my life frankly. They are all kind patient people who are there to help you not judge you Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6121 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub