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StepChange: Debt advice reviews

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4.95
Based on 14,715 reviews, last reviewed 31st Dec 2025
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025
Debbie P's avatar
Debbie P

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (14715)

Really good experience

5
Really good experience - felt like my welfare & success was their aim. Customer service was always so helpful and very personable Reviewed on: 23rd May 2025
Sarah's avatar
Sarah

From the start of my journey with step change they h...

5
From the start of my journey with step change they helped me and my family so much - I was at the end of my tether with bills not being paid and debt mounting ! I reached out and within 10 days my creditors were off our back and I could finally take a deep breath and sleep at night ! I would whole heartedly recommend StepChange to anyone going through financial difficulties ! They are 100% amazing ! Reviewed on: 23rd May 2025
Helen B 's avatar
Helen B

I can’t compliment StrpChange enough for the help th...

5
I can’t compliment StrpChange enough for the help they gave me through the terrible time I was having with my finances, they were always there for me at every opportunity. Thank you Reviewed on: 23rd May 2025
Wayne 's avatar
Wayne

Constructive and helpful.

5
Constructive and helpful. Easy to work with. Reviewed on: 23rd May 2025
Graham B's avatar
Graham B

From the very start they have been very helpful and...

5
From the very start they have been very helpful and considerate to my needs. I'm about half way to completing my debts Reviewed on: 23rd May 2025
Janet Spurway 's avatar
Janet Spurway

Quite simple they are the best

5
They are amazing from first contact going through all options whatnus best fir you. Backup is truly great excellent service nothing is too much trouble Reviewed on: 23rd May 2025
john's avatar
john

I was struggling with money.

5
I was struggling with money. Stepchange were just brilliant in sorting out everything into one affordable payment each month. Reviewed on: 23rd May 2025
Caroline 's avatar
Caroline

Good response times

5
Good response times whenever I have made contact regarding my account. Reviewed on: 23rd May 2025
Hugh H's avatar
Hugh H

Got help and advice when I needed it .

5
Got help and advice when I needed it . Reviewed on: 23rd May 2025
Ian's avatar
Ian

During COVID we realised that it was impossible to m...

5
During COVID we realised that it was impossible to maintain our debt. We contacted Stepchange and they assessed us before making any decisions. We did have choices too and eventually agreed on a debt management plan. Since taking out the plan, we have increased payments as our circumstances changed. It was a huge relief that all our creditors agreed to the plan and it has completely changed our lives. Reviewed on: 23rd May 2025
Wayne's avatar
Wayne

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