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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Stepchange brought me from the edge of despair, I ca...

Stepchange brought me from the edge of despair, I can now live life and know that I have someone who is willing to listen 24 hours a day, life was so hard but Stepchange listened to me and help me so much. I can now sleep knowing my debts will be paid eventually Reviewed on: 6th May 2026

Best money help advisesi know..

Stepchange help me get my life back on track as my mental health was getting worse with worrying about money an how I could my bills Reviewed on: 6th May 2026

Absolute life savers.

Absolute life savers...they are there to help...when you feel you have nowhere to turn. Reviewed on: 6th May 2026

They helped me in a time of need and they were very...

They helped me in a time of need and they were very compassionate and kind. I wasn’t made to feel bad about my situation. Reviewed on: 6th May 2026

Double redundancy

Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I applied for a job where enquiries into my finances were required. Highly recommended. Reviewed on: 6th May 2026

From the start they were very much professional and...

From the start they were very much professional and very knowledgeable about financial matters and they had the knowledge to help me with my finances I was very happy to have them to help me out with the money that I could afford to pay off the debts that I accumulated. Reviewed on: 6th May 2026

Well I just want to thank step change for the help I...

Well I just want to thank step change for the help I was very worried about my situation I new this wud be short term with just a few more years to go but having reduced income caused me some very sleepless nights it's a shame the creditors weren't so helpful instead of making life a worrying time I can't tell u wot was going through my mind lieing there at night thinking of trying to get out of this situation but step change helped me massively it's not over yet worrying about were we go from here my wife is disabled so we have put the house up for sale and all been well my debts will get paid off in full step change did all the work for me and I've started to compose myself and I no if there any step backs step change will help me out but let's hope it doesn't come to that so if there's anyone out there who reads this and Ur financially struggling please contact step change there here to support u and help us Reviewed on: 6th May 2026

They helped me a lot.

They helped me a lot. They saved me from a lot of stress, I was very stressed. Now I am very calm. Reviewed on: 6th May 2026

Very thankful for Stepchange

I really cannot say how thankful I am for all of the advice and help the lovely people at StepChange have given me. If you are unsure what to do with your debt, please reach out to StepChange. Reviewed on: 6th May 2026

Would recommend this company

Stepchange where with me every step of the way , giving me great advice, sorting out my debts, It was such a great release not having to rob Peter to Paul Reviewed on: 6th May 2026

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