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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

I had no were to turn until I found step change and...

I had no were to turn until I found step change and it as helped me get my life together Reviewed on: 6th May 2026

Excellent service from people who are knowledgable a...

Excellent service from people who are knowledgable and understanding Reviewed on: 6th May 2026

I was so overwhelmed with debt step change helpe...

I was so overwhelmed with debt but step change helped me manage it with affordable monthly payments. Reviewed on: 6th May 2026

Payment plan

They have always helped me to manage my funds and contribute to my debts Reviewed on: 6th May 2026

Gratefull for recieve the help from Step Change and...

Gratefull for recieve the help from Step Change and helps me organise my debt with creditors. Highly R E C O M M E N D! Reviewed on: 6th May 2026

StepChange have made my repayments aaffordable .

StepChange have made my repayments to my debtors affordable and taken away the worry when I found myself in financial difficulties. Reviewed on: 6th May 2026

Stepchange have been brilliant/helpful since day one

Stepchange have been brilliant and helpful since day one. Three years later and down to last few months now to be finally debt free with the help of their DMP Reviewed on: 6th May 2026

No Jugment

Easy to set up, no jugment and happy to help. Reviewed on: 6th May 2026

They did not judge my situation they just seemed wan...

They did not judge my situation they just seemed want to help Reviewed on: 6th May 2026

Confused.

Confused. because is deferent things And some changes on here. Reviewed on: 6th May 2026

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