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StepChange: Debt advice reviews

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4.95
Based on 16,791 reviews, last reviewed 17th May 2026
99800% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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3%
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Latest highest rating:

5

Excellent Brilliant service always there to help Reviewed on: 17th May 2026
Allan H's avatar
Allan H

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16791)

I was in a very dark place

5
I was in a very dark place and could no longer face the days and nights of worry, the embarrassment of getting in to debt and then not knowing how to sort it all. I couldn't eat or sleep and my health conditions deteriorated. I was not eating more than toasted bread as I couldn't afford to eat or buy food. I had nobody to turn to or help. Stepchange changed that, gave me support, tackled the creditors, help me budget and slowly but surely I have been clearing my debt through stepchange. You helped me survive and get through the darkest times, you would cope with my tearful telephone conversations and your reassurances. My grandaughter now has a grandma and the will to live longer. Reviewed on: 3rd June 2025
Ninny M's avatar
Ninny M

Step Change listen.

5
Step Change listen. There is no need to be frightened talking to them if you are in debt. They explain the process fully and how they can help. They sort your debts out. They leave you enough so you can still live. You may speak to them at any time, even with regular questions if you are not sure. Reviewed on: 2nd June 2025
Patricia A's avatar
Patricia A

So happy with Step change.

5
So happy with Step change. Felt supported and reassured and am now dept free. Reviewed on: 2nd June 2025
John's avatar
John

me n a way

5
Stepchange’ has helped me n a way I could not of imagined and I am really grateful for all of your help THANK YOU Reviewed on: 2nd June 2025
Anthony Stewart bright's avatar
Anthony Stewart bright

First Class Service

5
They helped me form a repayment plan when I found myself in a lot of debt. They were very helpful and non judgemental. Reviewed on: 2nd June 2025
Jackie B's avatar
Jackie B

They are always very helpful whenever I need to phon...

5
They are always very helpful whenever I need to phone for advice Reviewed on: 2nd June 2025
Beverley Vale's avatar
Beverley Vale

Amazing! Thank you for everything.

5
I was at my lowest and almost lost my home due to my relationship breaking down. The ladies and gents I’ve dealt with at StepChange were amazing. From day one until right now, every call has been friendly, personable, and empathetic. At one point I had to reduce my payments by two thirds, but as long as lines of communication are kept open and they are kept updated, they were able to keep helping me. I am now one payment away from clearing my debt plan and I can’t praise StepChange enough for all of their help and support through it all. Thank you - from the bottom of my heart - thank you Reviewed on: 2nd June 2025
Patricia M's avatar
Patricia M

SR 1971 ..

5
Stepchange taken a lot of pressure of my shoulders by helping me sort my loan payments into an affordable amount I can pay each month . Reviewed on: 2nd June 2025
Shaun R's avatar
Shaun R

Very knowledgeable people who are very supportive in...

5
Very knowledgeable people who are very supportive in a time of huge stress and pressure Reviewed on: 2nd June 2025
Corey K's avatar
Corey K

Brilliant staff who helped us get on top of things,...

5
Brilliant staff who helped us get on top of things, no judging just calm and helpful Reviewed on: 2nd June 2025
Sarah M's avatar
Sarah M

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