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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

They are very supportive and remove stress for you

They are very supportive and remove stress for you Reviewed on: 6th May 2026

I had a really positive experience with StepChange.

I had a really positive experience with StepChange. They were understanding, professional, and helped me deal with my debt issues quickly and effectively. I’d highly recommend them to anyone needing support with their finances. Reviewed on: 6th May 2026

Have always found Step Change staff to be very helpf...

Have always found Step Change staff to be very helpful, non-judgemental and give well informed advice Reviewed on: 6th May 2026

Very friendly and good customer service

Very friendly and good customer service Reviewed on: 6th May 2026

I had no were to turn until I found step change and...

I had no were to turn until I found step change and it as helped me get my life together Reviewed on: 6th May 2026

Excellent service from people who are knowledgable a...

Excellent service from people who are knowledgable and understanding Reviewed on: 6th May 2026

I was so overwhelmed with debt step change helpe...

I was so overwhelmed with debt but step change helped me manage it with affordable monthly payments. Reviewed on: 6th May 2026

Payment plan

They have always helped me to manage my funds and contribute to my debts Reviewed on: 6th May 2026

Gratefull for recieve the help from Step Change and...

Gratefull for recieve the help from Step Change and helps me organise my debt with creditors. Highly R E C O M M E N D! Reviewed on: 6th May 2026

StepChange have made my repayments aaffordable .

StepChange have made my repayments to my debtors affordable and taken away the worry when I found myself in financial difficulties. Reviewed on: 6th May 2026

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