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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I am very grateful for all the help and support Step...

I am very grateful for all the help and support Stepchange has given me throughout these years. Reviewed on: 29th May 2026

User Friendly

My experience was a smooth operation, from completing a Budget to affordability. The service was very co-operative from getting help on the telephone and online. Reviewed on: 29th May 2026

Thanks to Step Change, I'm getting out of debt and I...

Thanks to Step Change, I'm getting out of debt and I'm very happy that an organization like this exists to help people. I will definitely recommend it to others if they need help. Reviewed on: 29th May 2026

Everyone is always very helpful & reassuring

Everyone is always very helpful, assuring that you pay the minimum to help you get back on track. They are kind & considerate to your feelings, especially reassuring you that all can be worked out to assist your day to day living, thus giving you peace of mind. Reviewed on: 29th May 2026

Stepchange has helped me to manage my debt by dealin...

Stepchange has helped me to manage my debt by dealing with my creditors and setting up an affordable payment plan Reviewed on: 29th May 2026

Step Change 2026

They helped me out of a mess without being judgemental. They sorted everything out and continue to communicate with my debtors so I don’t have to. They took away all the stress so I am able to sleep at night again. Reviewed on: 29th May 2026

Excellent support

I went into debt after a company I worked for did not pay me and I struggled. I am now on track & due to be debt free in October. If it wasn’t for Step Change I would still be struggling to date. They are helpful and really took the pressure off. If you want help in paying your debt quicker & more affordable then Stepchange can make that possible :) Reviewed on: 29th May 2026

A great service.

Easy to contact in the first instance, and easy to work with in setting up the solution. Of particular note, and to be really recommended is the ongoing service. My plan has taken a few years; budget changes, reviews, potential problems have been resolved quickly, and with the online tools, I can manage my account year on year without having to call the contact centre. I think I speak for many when I say that StepChange is a life-saver. Reviewed on: 29th May 2026

Very friendly and helpfull team, they have make the...

Very friendly and helpfull team, they have make the exeprience very nice and smooth. Reviewed on: 29th May 2026

StepChange literally saved me from never ending spir...

StepChange literally saved me from never ending spiral in debt. I couldn't be more grateful for this charity! Reviewed on: 29th May 2026

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