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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Amazing people such a relief when I decided to seek...

Amazing people such a relief when I decided to seek help a huge weight lifted off our shoulders stepchange are none judgemental they really want to help you the staff were so kind and helpful and continue to be they are there for you every step of the way I thoughly recommend you pick the phone up to stepchange and talk to them it is a life changing service and I will be forever grateful to them all. Reviewed on: 23rd May 2025

Really good experience

Really good experience - felt like my welfare & success was their aim. Customer service was always so helpful and very personable Reviewed on: 23rd May 2025

From the start of my journey with step change they h...

From the start of my journey with step change they helped me and my family so much - I was at the end of my tether with bills not being paid and debt mounting ! I reached out and within 10 days my creditors were off our back and I could finally take a deep breath and sleep at night ! I would whole heartedly recommend StepChange to anyone going through financial difficulties ! They are 100% amazing ! Reviewed on: 23rd May 2025

I can’t compliment StrpChange enough for the help th...

I can’t compliment StrpChange enough for the help they gave me through the terrible time I was having with my finances, they were always there for me at every opportunity. Thank you Reviewed on: 23rd May 2025

Constructive and helpful.

Constructive and helpful. Easy to work with. Reviewed on: 23rd May 2025

From the very start they have been very helpful and...

From the very start they have been very helpful and considerate to my needs. I'm about half way to completing my debts Reviewed on: 23rd May 2025

Quite simple they are the best

They are amazing from first contact going through all options whatnus best fir you. Backup is truly great excellent service nothing is too much trouble Reviewed on: 23rd May 2025

I was struggling with money.

I was struggling with money. Stepchange were just brilliant in sorting out everything into one affordable payment each month. Reviewed on: 23rd May 2025

Good response times

Good response times whenever I have made contact regarding my account. Reviewed on: 23rd May 2025

Got help and advice when I needed it .

Got help and advice when I needed it . Reviewed on: 23rd May 2025

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