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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stepchange have been brilliant/helpful since day one

Stepchange have been brilliant and helpful since day one. Three years later and down to last few months now to be finally debt free with the help of their DMP Reviewed on: 6th May 2026

No Jugment

Easy to set up, no jugment and happy to help. Reviewed on: 6th May 2026

They did not judge my situation they just seemed wan...

They did not judge my situation they just seemed want to help Reviewed on: 6th May 2026

Confused.

Confused. because is deferent things And some changes on here. Reviewed on: 6th May 2026

Supportive. No judgement!

Stepchange have always been supportive and without judgement! Reviewed on: 6th May 2026

STEADY AND SURE ADVICE

StepChange has been a steady support in helping me to deal with a debt that I couldn’t repay. It is not full of dramatic innovations of the “how to write off your debt” variety but slow and sure. Reviewed on: 6th May 2026

Absolutely brilliant customer service they make you...

Absolutely brilliant customer service they make you feel confident in their advice and support you every step of the way , easy to talk to and understand without judging you Reviewed on: 6th May 2026

I contacted Step change several years ago now.

I contacted Step change several years ago now. They were very friendly and helpful. I felt as if a whole weight had been lifted off my shoulders. Reviewed on: 6th May 2026

Don’t suffer alone.

Don’t suffer alone. Step change made everything so easy to sort out. If your nervous about talking on the phone your able to do everything online. Don’t suffer anymore and let step change help you change your life Reviewed on: 6th May 2026

Best decision I've taken.

After several years of struggling with mounting debts, I finally contacted StepChange and they could not have been more helpful. Their friendly, non judgemental service soon had my debt repayment plan up and running and they took care of everything. I am now close to repaying all of my creditors in full and can not recommend them highly enough, thankyou stepChange. Reviewed on: 6th May 2026

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