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StepChange: Debt advice reviews

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4.95
Based on 16,792 reviews, last reviewed 17th May 2026
99850% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

They know how to help Was really struggerling after COVID, StepChange helped me put a good plan in place to get me back on track. Through there advice my finances in a much... Read more Reviewed on: 17th May 2026
Martin's avatar
Martin

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16792)

I have found them so helpful and made me feel must b...

5
I have found them so helpful and made me feel must better about my situation. Reviewed on: 30th May 2025
Judith G's avatar
Judith G

Fantastic ...

5
Very efficient service, very understanding and each step was explained Reviewed on: 30th May 2025
Karen 's avatar
Karen

Amazing help

5
Very good customer service and immensely helpful Reviewed on: 30th May 2025
Paul B's avatar
Paul B

Highly recommend StepChange

5
I’ve been able to pay off one of my debts successfully and without having to pay interest thanks to StepChange - I’m also on my way to nearly paying off a big debt that was eating all my money up prior to contacting StepChange. It’s enabled me to worry less about money whilst still paying any remaining debts off. Reviewed on: 30th May 2025
Bea's avatar
Bea

Everything about this organisation is 5*.

5
Everything about this organisation is 5*. A game changer for us. Would recommend 100% Reviewed on: 30th May 2025
Di B's avatar
Di B

I was struggling with a debt and Stepchange helped...

5
I was struggling with a debts and StepChange helped me to set up payment plant and put my mind at ease. Reviewed on: 30th May 2025
Marcin's avatar
Marcin

Outstanding service.

5
Outstanding service. Dedicated, friendly. Helpful. Caring. Reviewed on: 30th May 2025
Julie S's avatar
Julie S

Too proud to ask for help!

5
I contacted Stepchange in 2015 when I finally admitted I needed help to sort my spiraling debt problem, that time I owed £95k mainly caused by using credit cards for purchases and cash Reviewed on: 30th May 2025
Michael C's avatar
Michael C

Highly Recommended

5
It was a great relief to get everything sorted through Stepchange. They were very helpful and positive and the plan has helped me get on top of my finances. They respond quickly to queries and are very knowledgeable. Reviewed on: 30th May 2025
SJ1's avatar
SJ1

Very helpful and efficient service

5
Very helpful and efficient service Reviewed on: 30th May 2025
SW's avatar
SW

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