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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18655)

I have been with Stepchange for quite a while now.

5
I have been with Stepchange for quite a while now if you have depts I fully recommend you get in touch with Stepchange they have helped me no end and take the weight off you shoulders contacting your creditors and setting up a plan you can afford, five stars. Reviewed on: 6th May 2026
Michael Graham Rhodes's avatar
Michael Graham Rhodes

Changed my life

5
I was in a money mess and no where to turn Step Change helped me get things into order and now I make manageable payments Reviewed on: 6th May 2026
Jess's avatar
Jess

The eleventh hour help I was desperately needing!!!

5
Their experience and expertise is second to none, a total feeling of hope when I was about to lose everything!!! Reviewed on: 6th May 2026
Paul M's avatar
Paul M

StepChange have been amazing.

5
StepChange have been amazing. Their team is so supportive, and are there whenever you need. They give you time to discuss everything you need to discuss, and find ways to support you. I was so nervous to even consider getting this type of support, partially embarrassed, but StepChange made me feel comfortable and helped me to understand that we can make changes to help me not lay awake at night worrying about money. Reviewed on: 6th May 2026
AH's avatar
AH

Stepchange understood and didn’t judge.

5
Stepchange understood and didn’t judge. I’d got myself into a hole that I couldn’t get out of and Stepchange were great. Clear advice and understanding! Reviewed on: 6th May 2026
Tom B's avatar
Tom B

Stepchange has turned my life around

5
Stepchange has turned my life around and released me of my financial shadow that surrounded me. It’s been difficult to have such a limited amount of money each month but it’s made me more aware of my spending in general. They offer fantastic advice and I love how writing everything down in their budget annually - or more if I need- helps. I am nearly half way through paying bacj my debts and I feel such a sense of empowerment that Stepchange has given me. I don’t know what I would have done without them. Thank you for absolutely everything and giving me my life back and a hope for the future. Reviewed on: 6th May 2026
Lizzie P's avatar
Lizzie P

Survival...

5
Thanks to Step change I have survived without I probably would not be here. The service is superb and excellent with sound advice Reviewed on: 6th May 2026
Robert Watkins's avatar
Robert Watkins

Absolutely brilliant.

5
Absolutely brilliant. So glad I found stepchange it’s really improved and changed my life. Everything is really simple and easy to understand and I just am so glad other people like me in a debt spiral have this service as help. Thank you! Reviewed on: 6th May 2026
Flo 's avatar
Flo

People I spoke to on the phone were very empathetic...

5
People I spoke to on the phone were very empathetic and kind. They listen well and explain things without jargon. They answer your queries without judgement. Reviewed on: 6th May 2026
Czarina A's avatar
Czarina A

Awful, slow and incompetent.

1
Impossible to contact (over an hour wait or they just cut you off), and get basic information wrong even when provided multiple times and multiple ways. The inline portal has very limited functionality and isn’t user friendly. They are also super slow at implementing anything, all of which just adds to stress Reviewed on: 6th May 2026
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Unhappy customer

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