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StepChange: Debt advice reviews

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4.95
Based on 16,792 reviews, last reviewed 17th May 2026
99850% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

They know how to help Was really struggerling after COVID, StepChange helped me put a good plan in place to get me back on track. Through there advice my finances in a much... Read more Reviewed on: 17th May 2026
Martin's avatar
Martin

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16792)

Step Change have been a great help.

5
Step Change have been a great help. The process has been very straightforward and has taken a lot of pressure off me. Reviewed on: 30th May 2025
James D's avatar
James D

Stepchange were very helpful and understanding of my...

5
Stepchange were very helpful and understanding of my situation. I would definitely recommend them. I am now debt free. Reviewed on: 30th May 2025
Julie S's avatar
Julie S

Taking the steam out of a pressure cooker.

5
Taking the steam out of a pressure cooker. Life was just one bit of pressure after another. Helped us get on with our lives. Reviewed on: 30th May 2025
Alan Barnes's avatar
Alan Barnes

Best decision I've made.

5
I was overwhelmed by trying to keep up payments to creditors. I was recommended to contact Step Change and it was the best decision I ever made. They helped me to construct a budget where I made regular monthly payments to my creditors but still had enough money to cover all my other outgoings. I've been with Step Change for nearly two years and they have continued to provide support. Thanks to them, I've never missed a payment to my creditors and I'm in a stable financial situation. I would recommend Step Change to anyone who is struggling financially. Reviewed on: 30th May 2025
YM's avatar
YM

Always helpful, and courteous.

5
Always helpful, and courteous. None Judgemental approach. Not rushed give you time to get the right plan Reviewed on: 30th May 2025
David B's avatar
David B

Time to think

4
Step change has given me breathing space . to sort out my past debts. And helped me to come to terms with things. Reviewed on: 30th May 2025
john d's avatar
john d

From day one I felt reassured I was in good hands.

5
From day one I felt reassured I was in good hands. Reviewed on: 30th May 2025
Wayne Andrews's avatar
Wayne Andrews

Easy, stress free help!

5
It took me a long time to find the right help with my financial problems. StepChange was the easiest and least confrontational way of dealing with creditors who were previously uncooperative. It has helped immensely so far. I am unsure of the long term impact on my credit as i am very early on in my journey. Reviewed on: 30th May 2025
Sophie's avatar
Sophie

Was very helpful sorting my finances out

5
Was very helpful sorting my finances out Reviewed on: 29th May 2025
Carol M's avatar
Carol M

Always supportive no matter what, really helped me a...

5
Always supportive no matter what, really helped me and my husband through a difficult time Reviewed on: 29th May 2025
Jeannette B's avatar
Jeannette B

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