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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

They’re really helpful.

They’re really helpful. They work with you to come up with the best solution for you, not some generic statistic. Reviewed on: 6th May 2026

StepChange really helped me, through a tough time, t...

StepChange really helped me, through a tough time, they were so friendly and efficient. Reviewed on: 6th May 2026

The best decision I made they handle all the payment...

The best decision I made they handle all the payments with just one payment every month Reviewed on: 6th May 2026

Stepchange helped me get all my debts sorted at an a...

Stepchange helped me get all my debts sorted at an affordable repayment budget Reviewed on: 6th May 2026

Really helpful when needed the best decision I made

Really helpful when needed the best decision I made Reviewed on: 6th May 2026

From the first contact I was never judged.

From the first contact I was never judged. Very helpful and understanding people. Everything is explained so you understand your options! Reviewed on: 6th May 2026

Amazing experience- 100% recommend

Amazing customer care team, helped me when I was in a bad place but now being able to find the best budget for me I’ve been able to be debt free Reviewed on: 6th May 2026

Debt Advice

Valuable assistance was provided from my first phone call and with each subsequent contact Reviewed on: 6th May 2026

Excellent.

Excellent. Easy & honest to use. Fair. You know what your paying for Reviewed on: 6th May 2026

Very good team

I was in a no way out and letters turning up 3/4 times a week. Stepchange were absolutely amazing - even when I missed a payment they talked me through the process and were very understanding and positive. If you're struggling I genuinely recommend these guys , I haven't heard from a creditor in years and having my interest frozen and my life is calmer Reviewed on: 6th May 2026

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