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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Well I just want to thank step change for the help I...

Well I just want to thank step change for the help I was very worried about my situation I new this wud be short term with just a few more years to go but having reduced income caused me some very sleepless nights it's a shame the creditors weren't so helpful instead of making life a worrying time I can't tell u wot was going through my mind lieing there at night thinking of trying to get out of this situation but step change helped me massively it's not over yet worrying about were we go from here my wife is disabled so we have put the house up for sale and all been well my debts will get paid off in full step change did all the work for me and I've started to compose myself and I no if there any step backs step change will help me out but let's hope it doesn't come to that so if there's anyone out there who reads this and Ur financially struggling please contact step change there here to support u and help us Reviewed on: 6th May 2026

They helped me a lot.

They helped me a lot. They saved me from a lot of stress, I was very stressed. Now I am very calm. Reviewed on: 6th May 2026

Very thankful for Stepchange

I really cannot say how thankful I am for all of the advice and help the lovely people at StepChange have given me. If you are unsure what to do with your debt, please reach out to StepChange. Reviewed on: 6th May 2026

Would recommend this company

Stepchange where with me every step of the way , giving me great advice, sorting out my debts, It was such a great release not having to rob Peter to Paul Reviewed on: 6th May 2026

In Financial ruin

Soo glad I had this option to have debt help. Reviewed on: 6th May 2026

So supportive and felt relief from day 1.

So supportive and felt relief from day 1. Everything was just easy and no worries any more. Brilliant always. Reviewed on: 6th May 2026

I was so worried and was told to use Step Change.

I was so worried and was told to use Step Change. It’s a life saver. The staff were so kind, not judgmental and helped me all the way through when I needed it. The end results have been a relief and life changing when I was not sleeping because of worry. Thank you all for your patience and advice Reviewed on: 6th May 2026

Financial breathing space

StepChange helped me rearrange my debts that I was losing control of and losing sleep over and I was on the brink of total colapse, to manageable one monthly payment which is then paid in chunks to the institutions I owed money. They have given me back control and given me back my life. I can breathe and slowly coming out of dept and will soon be able to start real savings for a rainy day and for the future. Reviewed on: 6th May 2026

I wish I’d done this sooner.

I wish I’d done this sooner. Decent, kind people who listened with no judgement and helped me help myself. Brilliant advice and I’m in a far better place thanks to the help and support I was given. Reviewed on: 6th May 2026

Saved me from financial disaster

Literally saved me from financial disaster. They are so helpful so professional and they don’t judge. I can’t fault them. It’s been life changing and life saving for me Reviewed on: 6th May 2026

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