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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I was confused about my finances .

I was confused about my finances . Tried. dMP that was taking £110 fee monthly from a monthly payment of £280 . Then I found step change . Easy to use and all ur payment goes towards ur debt . Reviewed on: 6th May 2026

Absolutely amazing customer services.

Absolutely amazing customer services. Understanding patient kind and caring. Wasn’t made to feel bad about debt Reviewed on: 6th May 2026

Life Changing

I found myself in debt during the pandemic after having my income cut in half. Stepchange changed my life by helping me merge my debts into a manageable Debt Management Plan. I haven't looked back since. Reviewed on: 6th May 2026

Increasing debt had driven me mad

Increasing debt had driven me to despair. The colossal interest rates were akin to the worst moneylenders but they were my bank and credit card providers. Step Change were so sympathetic plus they froze the interest and saved my home. I can’t thank them enough. Reviewed on: 6th May 2026

I have been with Stepchange for quite a while now.

I have been with Stepchange for quite a while now if you have depts I fully recommend you get in touch with Stepchange they have helped me no end and take the weight off you shoulders contacting your creditors and setting up a plan you can afford, five stars. Reviewed on: 6th May 2026

Changed my life

I was in a money mess and no where to turn Step Change helped me get things into order and now I make manageable payments Reviewed on: 6th May 2026

The eleventh hour help I was desperately needing!!!

Their experience and expertise is second to none, a total feeling of hope when I was about to lose everything!!! Reviewed on: 6th May 2026

StepChange have been amazing.

StepChange have been amazing. Their team is so supportive, and are there whenever you need. They give you time to discuss everything you need to discuss, and find ways to support you. I was so nervous to even consider getting this type of support, partially embarrassed, but StepChange made me feel comfortable and helped me to understand that we can make changes to help me not lay awake at night worrying about money. Reviewed on: 6th May 2026

Stepchange understood and didn’t judge.

Stepchange understood and didn’t judge. I’d got myself into a hole that I couldn’t get out of and Stepchange were great. Clear advice and understanding! Reviewed on: 6th May 2026

Stepchange has turned my life around

Stepchange has turned my life around and released me of my financial shadow that surrounded me. It’s been difficult to have such a limited amount of money each month but it’s made me more aware of my spending in general. They offer fantastic advice and I love how writing everything down in their budget annually - or more if I need- helps. I am nearly half way through paying bacj my debts and I feel such a sense of empowerment that Stepchange has given me. I don’t know what I would have done without them. Thank you for absolutely everything and giving me my life back and a hope for the future. Reviewed on: 6th May 2026

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