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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Survival...

Thanks to Step change I have survived without I probably would not be here. The service is superb and excellent with sound advice Reviewed on: 6th May 2026

Absolutely brilliant.

Absolutely brilliant. So glad I found stepchange it’s really improved and changed my life. Everything is really simple and easy to understand and I just am so glad other people like me in a debt spiral have this service as help. Thank you! Reviewed on: 6th May 2026

People I spoke to on the phone were very empathetic...

People I spoke to on the phone were very empathetic and kind. They listen well and explain things without jargon. They answer your queries without judgement. Reviewed on: 6th May 2026

Awful, slow and incompetent.

Impossible to contact (over an hour wait or they just cut you off), and get basic information wrong even when provided multiple times and multiple ways. The inline portal has very limited functionality and isn’t user friendly. They are also super slow at implementing anything, all of which just adds to stress Reviewed on: 6th May 2026

They’re really helpful.

They’re really helpful. They work with you to come up with the best solution for you, not some generic statistic. Reviewed on: 6th May 2026

StepChange really helped me, through a tough time, t...

StepChange really helped me, through a tough time, they were so friendly and efficient. Reviewed on: 6th May 2026

The best decision I made they handle all the payment...

The best decision I made they handle all the payments with just one payment every month Reviewed on: 6th May 2026

Stepchange helped me get all my debts sorted at an a...

Stepchange helped me get all my debts sorted at an affordable repayment budget Reviewed on: 6th May 2026

Really helpful when needed the best decision I made

Really helpful when needed the best decision I made Reviewed on: 6th May 2026

From the first contact I was never judged.

From the first contact I was never judged. Very helpful and understanding people. Everything is explained so you understand your options! Reviewed on: 6th May 2026

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