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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Life Changing Servicev

I was in serious debt and couldn't see a way out or a way forward but step change has been fantastic in giving me back my life Reviewed on: 6th May 2026

Super helpful and relatively straightforward

Super helpful and relatively straightforward Reviewed on: 6th May 2026

I finally admitted i needed help!!!

I was in denial about my debt but after getting the courage to say it outloud to someone who didn't know me, I instantly realised I had made the first step into sorting it out!! I have over the last few years spoken to a few different people and I have never once thought that I was being judged or made to feel bad. I am nearly debt free and it is well done to me but a massive thank you to everyone that has helped along the way. Without Stepchange I dont think I would be where I am now!!! Reviewed on: 6th May 2026

Non judgmental and extremely helpful.

Non judgmental and extremely helpful. They really do help and take away all that stress Reviewed on: 6th May 2026

I wish I had been in touch with Stepchange much earl...

I wish I had been in touch with Stepchange much earlier, they helped sort my problems with debts. They reassured me things can get sorted when I thought I was going to lose everything. Everything is explained in simple terms & take away my sleepless nights. Reviewed on: 6th May 2026

Stepchange

Been with them for a while and they really helped me out especially in the beginning. If you are going through financial difficulties trust me give them a call Reviewed on: 6th May 2026

Fairly quick process.

Fairly quick process. Stepchange has put my mind at rest. Really happy so far Reviewed on: 6th May 2026

The Best Phone Call We Ever Made!

After a huge change in circumstances we found ourselves building up debt due to being unable to work. We were worried and didn’t know where to turn. A call to StepChange changed all that - they listened, offered good solid advice and then relived us of the stresses and strains of affording our debt. Probably the best phone call we have ever made - staff are always friendly and comforting and never judgemental. Amazing! Reviewed on: 6th May 2026

Thank you for good support,

I would like to express my sincere thanks for the support and guidance I received from your service. My experience with StepChange has been very positive, and I truly appreciate the understanding, professionalism, and care shown by your team. The advice I was given helped me feel more confident and in control of my situation, and it made a real difference during a difficult time. Your support has been invaluable, and I am very grateful for the help I received. Reviewed on: 6th May 2026

Ten star service

I have been with you a number of years now and I'm still getting excellent help an Reviewed on: 6th May 2026

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