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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Just easy to do and make you feel comfortable in how...

Just easy to do and make you feel comfortable in how they handle you Reviewed on: 6th May 2026

Straight forward process

Gave all relevant information then was told my best debt solution applied for what they recommended and was all set up within weeks so simple to do and the biggest relief knowing I'd taken steps to clearing my debts. Reviewed on: 6th May 2026

Very good service.

Very good service. Would recommend to friends and family Reviewed on: 6th May 2026

Such helpful and friendly staff.

Such helpful and friendly staff. The organisation has helped me manage my finances and I’m in such a better place now. Thank you so much StepChange Reviewed on: 6th May 2026

Always there for help, support and advice

Always there for help, support and advice Reviewed on: 6th May 2026

Very helpful.

Very helpful. Had a plan for a few years now Reviewed on: 6th May 2026

Act as soon as your debts keep you awake.

I put off asking for help for far too long. As soon as I spoke to StepChange I regretted not doing it much earlier. StepChange was supportive while being open and honest about my choices. Its not been easy but it has been successful. Reviewed on: 6th May 2026

Excellent company

Lots of advice, very patient . Excellent customer service. For the first time in a long time I could sleep peacefully. They are always quick to answer and questions or concerns quickly and efficiently Reviewed on: 6th May 2026

Staff so helpful very organised really appreciate th...

Staff so helpful very organised really appreciate their support. Explained what i needed to know and provided a suitable plan. Reviewed on: 6th May 2026

Very understanding

It's not easy to talk about your debts, staff makes you feel at ease and they don't judge you Reviewed on: 6th May 2026

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