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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

After contacting, things seemed more manageable, n...

After contacting, things seemed more manageable, no more letters or phone calls from creditors Reviewed on: 6th May 2026

Very easy to speak to, no judging and very helpful.

Very easy to speak to, no judging and very helpful. Changed my life speaking to them Reviewed on: 6th May 2026

I have been with stepchange for 4 years they are ver...

I have been with stepchange for 4 years they are very helpful and took a lot off stress from me i cant thank them enough Reviewed on: 6th May 2026

Turn worry into relief!

I was really worried so i turned to Stepchange for advice. They helped me to plan a budget to pay only what i could afford. At first - probably through pride- i was a little over confident in what i could offer but this was re-assessed when i called them for help again. They helped me to sort out a much more realistic budget so i could offer to pay only what i genuinely could afford. Reviewed on: 6th May 2026

Life Changing Servicev

I was in serious debt and couldn't see a way out or a way forward but step change has been fantastic in giving me back my life Reviewed on: 6th May 2026

Super helpful and relatively straightforward

Super helpful and relatively straightforward Reviewed on: 6th May 2026

I finally admitted i needed help!!!

I was in denial about my debt but after getting the courage to say it outloud to someone who didn't know me, I instantly realised I had made the first step into sorting it out!! I have over the last few years spoken to a few different people and I have never once thought that I was being judged or made to feel bad. I am nearly debt free and it is well done to me but a massive thank you to everyone that has helped along the way. Without Stepchange I dont think I would be where I am now!!! Reviewed on: 6th May 2026

Non judgmental and extremely helpful.

Non judgmental and extremely helpful. They really do help and take away all that stress Reviewed on: 6th May 2026

I wish I had been in touch with Stepchange much earl...

I wish I had been in touch with Stepchange much earlier, they helped sort my problems with debts. They reassured me things can get sorted when I thought I was going to lose everything. Everything is explained in simple terms & take away my sleepless nights. Reviewed on: 6th May 2026

Stepchange

Been with them for a while and they really helped me out especially in the beginning. If you are going through financial difficulties trust me give them a call Reviewed on: 6th May 2026

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