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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I have been with Stepchange for a very long time.

I have been with Stepchange for a very long time. They have always dealt with my queries, giving advice, in the most professional ways. Always sympathetic, caring,kind and a "God sent" for me in my moments of confusion and despair. Reviewed on: 6th May 2026

Step change help me through a tough time in my life...

Step change help me through a tough time in my life and help me too get back on track with my finances. Reviewed on: 6th May 2026

They are very sympathetic and very helpful.

They are very sympathetic and very helpful. They sorted my problems out and went through all my options Reviewed on: 6th May 2026

At a time when finances are stressful this company r...

At a time when finances are stressful this company really helps you out. Reviewed on: 6th May 2026

Get your life back

So easy to use and helped me get my life back in order. Reviewed on: 6th May 2026

Brillant

So polite brillant listening helpful explained it all to me lovely people . Thank you Reviewed on: 6th May 2026

Nice people

Very good to talk to very good friendly people Reviewed on: 6th May 2026

Stepchange helped me set up debt management plan.

Stepchange helped me set up debt management plan online. It helped me to manage.my debits all held in one place. Easy to review and update if there.any changes to your income or.debt has.been.transferred. I can.also monitor how close I am to becoming debt free. Reviewed on: 6th May 2026

A cross to a vampire

This is a brilliant service I have always likened this service as A cross to a vampire. I was having terrible calls before from my creditors Even one man calling me a liar. The times I cried. But step change helped. There lovely helpful staff made me smile again Reviewed on: 6th May 2026

Great customer service .

Great customer service .Best advice . Reviewed on: 6th May 2026

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