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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Get your life back

So easy to use and helped me get my life back in order. Reviewed on: 6th May 2026

Brillant

So polite brillant listening helpful explained it all to me lovely people . Thank you Reviewed on: 6th May 2026

Nice people

Very good to talk to very good friendly people Reviewed on: 6th May 2026

Stepchange helped me set up debt management plan.

Stepchange helped me set up debt management plan online. It helped me to manage.my debits all held in one place. Easy to review and update if there.any changes to your income or.debt has.been.transferred. I can.also monitor how close I am to becoming debt free. Reviewed on: 6th May 2026

A cross to a vampire

This is a brilliant service I have always likened this service as A cross to a vampire. I was having terrible calls before from my creditors Even one man calling me a liar. The times I cried. But step change helped. There lovely helpful staff made me smile again Reviewed on: 6th May 2026

Great customer service .

Great customer service .Best advice . Reviewed on: 6th May 2026

Our mortgage doubled over night.

Our mortgage doubled over night. It utterly crippled us. We had debts that previously we could manage that became impossible. We didn’t know what to do. A friend recommended step change. I do t say this lightly. They saved my life. Before step change only life insurance would help us. We are and will be forever grateful to step change. Reviewed on: 6th May 2026

Outstanding

Ever since I joined Stepchange. I have always received a friendly empathetic and professional member of staff. I feel at ease speaking to them. They always have a solution to any problems that arise Reviewed on: 6th May 2026

StepChange is a vital service to people managing debt.

StepChange is an incredible organisation providing advice and support to anyone struggling with debt. Their help and support has been invaluable in navigating very challenging situations and acting on my behalf with my various creditors has given welcome relief to what would otherwise be an overwhelming situation to manage alone. Their service staff ahave always been friendly and understanding offering a calm and empathetic attitude whenever you contact them. Reviewed on: 6th May 2026

Stepchange changed my life

Stepchange helped me enormously, took away all the worries of my debts, I can manage my money better now. I am now managing my money better and have cancelled all my credit cards and will not get into any more debt. Reviewed on: 6th May 2026

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