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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Stepchange helped me when I was at my lowest

Stepchange really helped me when I was at. Very low point in my life. Debts had mounted to an unmanageable level and I didn’t know what to do. StepChange talked me through their processes, talked to the companies I owed and got me onto a plan that allows me to live again. Great organisation! Reviewed on: 6th May 2026

Good quality service and helpful staff

I have had no problems with the service since it started an easy process and helpful staff from start to finish Reviewed on: 6th May 2026

Thank you

Helped us through the worst time of our life took all the worry and stress away great company keep up the good work thanks Reviewed on: 6th May 2026

It has been spot on, i can not fault it.

It has been spot on, i can not fault it. Reviewed on: 6th May 2026

The customer service staff are really helpful and em...

The customer service staff are really helpful and empathetic. They work hard to help you get the right budget. you have to review your budget each year, which is a bit annoying. Reviewed on: 6th May 2026

I am very pleased with the service and very helpful...

I am very pleased with the service and very helpful Reviewed on: 6th May 2026

Incredibly helpful.

Incredibly helpful.... peace of mind. Reviewed on: 6th May 2026

Always on the end of a phone call and if any problem...

Always on the end of a phone call and if any problems they will sort it that day I had trouble with one of my creditors as money was being paid to them but going missing so they put a tracker on it to find out where it was going Reviewed on: 6th May 2026

StepChange have been very useful in helping me to ma...

StepChange have been very useful in helping me to manage my finances. Reviewed on: 6th May 2026

Step Change have help in every way possible to get m...

Step Change have help in every way possible to get me out of debt as fast as possible, I pay as much as I can physically afford and they deal with all the creditors, if you contacted by any just get in touch with them explain what's happening and they will do the rest, they understand your situation completely excellent to deal with Reviewed on: 6th May 2026

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