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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

StepChange literally saved me from never ending spir...

StepChange literally saved me from never ending spiral in debt. I couldn't be more grateful for this charity! Reviewed on: 29th May 2026

Took the weight right off my shoulders and saved me...

Took the weight right off my shoulders and saved me from dreading the post every day Reviewed on: 29th May 2026

I had no where to turn and contacted StepChange, the...

I had no where to turn and contacted StepChange, they took all the pressure of me and dealt with all my creditors it was a huge help Reviewed on: 29th May 2026

Friendly and understanding .

Friendly and understanding . Pick up the phone and make the call , its life changing . No more dreaded letters or phone calls Reviewed on: 29th May 2026

You helped me a lot by taking charge of my debts.

You helped me a lot by taking charge of my debts..such a relief!! Reviewed on: 29th May 2026

Wish I went to Stepchange sooner.

Very helpful and stress free. Understood a bit of my history and why I ended up in debt, no judgement made Reviewed on: 29th May 2026

StepChange helped me through a very difficult financ...

StepChange helped me through a very difficult financial period. The advisors were understanding, patient and explained everything clearly. I finally felt less stressed and more in control. Reviewed on: 29th May 2026

I'm new to step change and it's helped me a lot to c...

I'm new to step change and it's helped me a lot to cope with my situation Reviewed on: 29th May 2026

I was worried about contacting stepchang but the sta...

I was worried about contacting stepchang but the staff were friendly and helpful and put me at ease. Reviewed on: 29th May 2026

Got into debt and felt very down.

Got into debt and felt very down. Stepchange helped me and now I can cope Reviewed on: 29th May 2026

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