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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18577 reviews)

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4.92

Based on 18,577 reviews, last reviewed 6th Jun 2026

185400% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt advice I sought debt advice which was the first massive step, step change helped with the rest and made everything more manageable.I can’t thank them enough,... Read more Reviewed on: 6th June 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18577)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Financial Relief by Step Change

I had stess taken off me with Step Change providing me with the requisite financial assistance. Its been been a relief to know that at some point I will be debt free. I would like to thank Step Change for offering me a life time. Keep up the great work Reviewed on: 28th May 2026

StepChange have supported me to finally get control...

StepChange have supported me to finally get control on my debts. Reviewed on: 28th May 2026

It’s been very helpful and I will recommend to anyon...

It’s been very helpful and I will recommend to anyone and everyone Reviewed on: 28th May 2026

These people are amazing I have been with them since...

These people are amazing I have been with them since 2022 and the absolute relief they have given me from the moment we approached stepchange has changed our lives everything was managed and sorted for us to manage our finances they are always there at the end of the phone everyone I have had contact with at stepchange have been so kind understanding never judgemental I have had to approach them again recently as our income changed the advise and help was a hundred per cent actions to take that I would not have considered if you need help just get in touch with them like I said they are amazing many thanks to all the people at stepchange your all wonderful. Reviewed on: 28th May 2026

Good service.

Good service. I was able to adjust to a more affordable repayment Reviewed on: 28th May 2026

very supportive

I approached Stepchange in 2021 and found them very helpful in supporting me in setting up arrangements to pay of my debts. Reviewed on: 28th May 2026

Got so out of my depth in debt that I needed help...

Got so out of my depth in debt that I needed help and its an embarrassing thing to admit as a near 60 year old. I contacted StepChange and a weight has been lifted. They understood, listened, and most importantly didn't judge me but offered excellent practical advice. I now pay a manageable amount each month and will be debt free in 4 years. Reviewed on: 28th May 2026

Only service I would consider using

This is the only service I would consider using. Their fair, impartial and honest advice helped me. Reviewed on: 28th May 2026

Always willing to help

Always willing to help and Was very simple to set up despite the companies constantly being impatient they kept sending agreements till everything was set up. Reviewed on: 28th May 2026

Quick response time

Apart from being able to get through on the phone very quick replies on email. Reviewed on: 28th May 2026

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