Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stepchange extremely helpful

I found stepchange extremely helpful,and excellent customer service …would recommend anyone who needs financial help and forever grateful . Reviewed on: 6th May 2026

Takes all the worry away, very helpful

Takes all the worry away, very helpful Reviewed on: 6th May 2026

Great experience with stepchange.

Only good experiences when I have contacted customer service, when changing direct debit date or reviewing my payment. A weight was lifted off my shoulders when I first contacted step change, and since then I have continued to have peace of mind Reviewed on: 6th May 2026

Amazing help

I have been using this service for years and they have helped me so much in the last 7 years. Life saving. Reviewed on: 6th May 2026

Have helped me overcome my dept problems.

Have helped me overcome my dept problems. Reviewed on: 6th May 2026

Very helpful, proffesional, kind and help you 100%.

Very helpful, proffesional, kind and help you 100%. Reviewed on: 6th May 2026

Don't leave it!!!!!!!!! Get help ASAP.

They have really helped me in getting my finances in order. Getting into debt due of the cost of living crisis a few years ago was a hard pill to swallow. But Step Change have helped me get everything in order so I can get it paid off in a way that I'm able to sustain, so I can then move on in life debt free. They're brilliant to speak with and extremely understanding. Reviewed on: 6th May 2026

excellant Service

I find Stepchange very helpfull and give excellant advice Reviewed on: 6th May 2026

Great help never judged stress taken away excellent...

Great help never judged stress taken away excellent service Reviewed on: 6th May 2026

Understanding your difficulties

Compassionate, non judge mental. Great advice given highly recommend step change it take the whole pressure off of your shoulders, you can relax knowing they handle it all for you and you have 1 monthly payment to make. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub