Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stepchange have been amazing,they don't judge and ha...

Stepchange have been amazing,they don't judge and have really helped me to budget to pay off my creditors ,with an affordable budget worked out they do all the hard work on your behalf and sort regular affordable payments to pay off your debts . without stepchange's help and advice I dread to think how I would have managed ,my debts are coming down and there's light at the end of the tunnel.Please if your are having problems with debt get in touch with them ,it will give you peace of mind and you'll sleep better without the constant worry. Reviewed on: 6th May 2026

Stepchange have helped my mental health as I was str...

Stepchange have helped my mental health as I was struggling with payments and really worrying . They have been so helpful in helping me get my life back. I am now in a more positive place and my debts are being cleared at my affordability. Reviewed on: 6th May 2026

nd them to be very helpful and understanding I fe...

Found them to be very helpful and understanding I felt that a big weight had been lifted off my shoulders. Reviewed on: 6th May 2026

Stepchange extremely helpful

I found stepchange extremely helpful,and excellent customer service …would recommend anyone who needs financial help and forever grateful . Reviewed on: 6th May 2026

Takes all the worry away, very helpful

Takes all the worry away, very helpful Reviewed on: 6th May 2026

Great experience with stepchange.

Only good experiences when I have contacted customer service, when changing direct debit date or reviewing my payment. A weight was lifted off my shoulders when I first contacted step change, and since then I have continued to have peace of mind Reviewed on: 6th May 2026

Amazing help

I have been using this service for years and they have helped me so much in the last 7 years. Life saving. Reviewed on: 6th May 2026

Have helped me overcome my dept problems.

Have helped me overcome my dept problems. Reviewed on: 6th May 2026

Very helpful, proffesional, kind and help you 100%.

Very helpful, proffesional, kind and help you 100%. Reviewed on: 6th May 2026

Don't leave it!!!!!!!!! Get help ASAP.

They have really helped me in getting my finances in order. Getting into debt due of the cost of living crisis a few years ago was a hard pill to swallow. But Step Change have helped me get everything in order so I can get it paid off in a way that I'm able to sustain, so I can then move on in life debt free. They're brilliant to speak with and extremely understanding. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt collection
from Ayom Debt Recovery 1.77 from 83 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub