Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

View other StepChange products

4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Debt Management Plan - can see an end

I have been on a Debt Management Plan with StepChange for 6 months. I’d reached a point where I was paying a large amount every month towards credit card debts, but not actually paying much off the balance and I felt overwhelmed that I would be in debt forever. I looked into options for debt consolidation but then found StepChange and saw that they could help implement a plan which would leave me debt free in the near future. I didn’t want to speak on the phone so I completed a budget online which was easy and provided creditors details. StepChange then contacted everyone for me and agreed the plan. I feel like I am actually paying off debts now and can see balances going down which is a weight lifted for me Reviewed on: 23rd May 2025

The best!

I joined stepchange in Jan 2020 during Covid to try and get in top of my bills, and they have helped me sort my life out and get on track! They are all ways supportive I have never felt judged and they do not pressure you to commit to high monthly payments, only what you can afford. I am due to finish my plan in Feb 2026 and have learned my lesson! 10/10 company Reviewed on: 23rd May 2025

My business failed (through no fault) and step chang...

My business failed (through no fault) and step change were there to give me shelter from the deluge of demands and threats that I received. I don't think that mentally I would have made it out of the other side without them. Reviewed on: 23rd May 2025

Best thing I ever did out of debt for the 1st time i...

Best thing I ever did out of debt for the 1st time in years easy to do and staff so helpful recommend step change to anyone Reviewed on: 23rd May 2025

Undoubtedly, the best help available.

I was literally suicidal at times until I discovered step change who basically took charge of everything for me all in one affordable monthly payment meaning I didn’t have to have pretty much any contact with any of my creditors/debters. I pay a direct debit each month to StepChange who distribute it amongst all my outstanding debt and I don’t have to deal with anyone except them. I have had a month or 2 in the past 3 years where I couldn’t pay for that specific month so they paused my direct debit and I didn’t hear from any of my creditors and resumed as normal the following month after being told to inform my creditors but also ignore correspondence as it would be sorted, which it was by the wonderful people that work for StepChange. I can’t thank you all enough ever. Reviewed on: 23rd May 2025

I cannot thank Step Change enough

Unbelievable how the stress I was under before going to Step Change disappeared. Reviewed on: 23rd May 2025

Polite honest considerate, such a relief.

Polite honest considerate, such a relief. Great help. Stress so much lower. Thanks Reviewed on: 23rd May 2025

Staff where very helpful and sympathetic

Staff where very helpful and sympathetic Reviewed on: 23rd May 2025

Step Change - thorough, efficient and professional.

Step Change took time to really understand my situation which was getting a bit desperate. They were thorough ilwith my budget assessment and development. We arrived at a good outcome, which I was/a very pleased with. The plan is scheduled for review in 12 months. Reviewed on: 23rd May 2025

Been amazing help to me.

Been amazing help to me. Cannot fault the helpful serbice Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 0.00 from 0 reviews
Debt advice
from National Debtline 4.91 from 7 reviews
Debt advice
from Money Wellness 4.92 from 5260 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub