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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very helpful, understanding.

Very helpful, understanding. Just found staff very polite and listened without judging or any pressure. Reviewed on: 29th May 2026

Very helpful and understanding staff.

Very helpful and understanding staff. Reviewed on: 29th May 2026

StepChange helped

We have had a debt manage plan in place for some time and StepChange has been a godsend in helping us manage our finances better. Whilst we still have some debt it is significantly less than what we had and with their help we have not added to that debt. Reviewed on: 29th May 2026

I was struggle decided to step in that change.

I was struggle decided to step in that change. Then step change that's helpful. I am very pleased and thank you. I had changed my life from stress every day Reviewed on: 29th May 2026

.Help and support when you really need it

When I contacted StepChange I was drowning. I saw no way out of my situation. I was given non judgemental, practical advise. They helped be set up a budget and made me realise there actually was a solution to my financial problem. Contacting StepChange was the best decision I ever made. Wish I had done it sooner instead of trying and failing to sort it out myself.Help and Reviewed on: 29th May 2026

Great advisors and customer service.

Great advisors and customer service. Easy application process. Reviewed on: 29th May 2026

Great company to deal with, customer service great,...

Great company to deal with, customer service great, easy to deal with, helpful attitude. Reviewed on: 29th May 2026

Help provided with kindness and dignity

Everyone has been kind and patient explaining things to me. The tone has always been helpful and non-judgmental Reviewed on: 29th May 2026

Whenever I have needed to speak to an advisor, they...

Whenever I have needed to speak to an advisor, they have always been polite, efficient and very helpful. I have never felt rushed and they have been sympathetic to my needs and the problem has been resolved so I’m paying my debts off at an affordable amount each month. Reviewed on: 29th May 2026

It has been a really helpful service I spoke to real...

It has been a really helpful service I spoke to real people and was able to voice my fears and concerns and felt that I was listened to. I can't rate this company higher it's amazing Reviewed on: 29th May 2026

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