Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Highly recommend

I was really struggling and my mental health was impacted. Step change have been amazing, paitentant and took alot of my anxiety away Reviewed on: 6th May 2026

Step change is very good to advice what to do do and...

Step change is very good to advice what to do do and whenever I contact them they're very helpful with all my questions and they're always there for you I would recommend to anyone who wants a debt free advice Reviewed on: 6th May 2026

Professional Company

Professional Company but very caring Reviewed on: 6th May 2026

Step change has been life changing.

Step change has been life changing. I was drowning in what felt like a sea of debt with no way out. I am now 18 months into my Debt Plan, which is steadily reducing, I have my life back, and feel totally supported by Strp Change Reviewed on: 6th May 2026

They're helpful for people like us to briefed.

They're helpful for people like us to briefed. Keep it up Reviewed on: 6th May 2026

Friendly, discreet professional service.

Friendly, discreet professional service. Reviewed on: 6th May 2026

After being in debt for a while , i decided to conta...

After being in debt for a while , i decided to contact Step Change. I was worried about making contact and if i could be bothered with all the hassle which this may come with. Contacting STEPCHANGE was the best decision I had made. They explained everything to me in simple terms ( even i could understand this ) it was made easy for me . and i have never looked back. Thank you Stepchange and thank you to all your amazing staff Reviewed on: 6th May 2026

Great Company I was struggling with debt through ill...

Great Company I was struggling with debt through ill health stepchange helped me so much im now stress free and back Reviewed on: 6th May 2026

Excellent Advice

Have found all advisors very helpful, knowledgeable and supportive, every time I speak to them they always have time to reassure me that I am not alone and give me confidence that I can ask them to explain things Reviewed on: 6th May 2026

excellent, explained the process in simple lay mans...

excellent, explained the process in simple lay mans words of a complicated process Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6187 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub