Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Extremely helpful

They are life savers, no judgement just helpful advice and get everything under control quickly Reviewed on: 6th May 2026

Stepchange helped when i was out of options.

The entire process was incredibly painless, which is important with how stressful the situation i was in. They gave me multiple options and detailed breakdowns. They worked with me to make sure all debt were accounted for in my plan and i couldn't be more grateful. Reviewed on: 6th May 2026

Amazing debt charity

Amazing customer service, support and guidance. The end is in sight for me and it’ll not be much longer before I’m debt free. Thanks to StepChange Reviewed on: 6th May 2026

From then to now StepChange is invaluable

From initial contact and reassurance from the call handler through to ongoing dialogue as my DMP progressed, StepChange have been empathetic and presented a number of options for me to consider. Their wealth of experience in dealing with people in similar situations means they show a good understanding of how I feel. Reviewed on: 6th May 2026

Always been really helpful and supportive

Always been really helpful and supportive Reviewed on: 6th May 2026

Really helped me when I needed it most.

Really helped me when I needed it most. I couldn’t have coped without their support. Reviewed on: 6th May 2026

Very happy with the service from StepChange.

I have been working with StepChange for a few years now and they have been excellent in terms of taking on the responsibility of dealing with creditors and managing repayments as part of my debt management plan. They have taken a considerable amount of pressure away from me and have helped me no end. Tje only issue I have had is that they haven’t been very responsive to emails but when I’ve phoned them they have been very helpful. Reviewed on: 6th May 2026

I was haverly in debt it was causing me sleepless ni...

I was haverly in debt it was causing me sleepless nights o was told by a fried to contact step change and im so glad I did son friendly and helpful cannabis t thank them enough Reviewed on: 6th May 2026

After a relationship breakdown I was in a scary plac...

After a relationship breakdown I was in a scary place with my debt trying to keep up with payments and I found step change online. I was able to deal with everything online with clear step by step advice and set up a realistic monthly payment which can be adjusted as you go. I’m a third way through my plan and I can’t believe I’ve nearly paid of my debts. Please if you are reading this and are in the same position, don’t hesitate to use step change! I wish I had have sought help earlier. Reviewed on: 6th May 2026

Brilliant, non judgemental help from the start.

Brilliant, non judgemental help from the start. Helped me put a debt management plan in place to ease my payments and stress. I've been with Stepchange fora few years now and my debt has halved with easy, affordable payments every month. Yearly reviews help you to update your plan and payments. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub