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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Step Change helped us out of a very tight situation..

We came to Step Change in 2018 due to my husband being in hospital for 8 weeks and he is still not as he was but thank goodness for SC as we had to close our business and left with a pile of debt and did not know what to do. Reviewed on: 6th May 2026

Extremely helpful

They are life savers, no judgement just helpful advice and get everything under control quickly Reviewed on: 6th May 2026

Stepchange helped when i was out of options.

The entire process was incredibly painless, which is important with how stressful the situation i was in. They gave me multiple options and detailed breakdowns. They worked with me to make sure all debt were accounted for in my plan and i couldn't be more grateful. Reviewed on: 6th May 2026

Amazing debt charity

Amazing customer service, support and guidance. The end is in sight for me and it’ll not be much longer before I’m debt free. Thanks to StepChange Reviewed on: 6th May 2026

From then to now StepChange is invaluable

From initial contact and reassurance from the call handler through to ongoing dialogue as my DMP progressed, StepChange have been empathetic and presented a number of options for me to consider. Their wealth of experience in dealing with people in similar situations means they show a good understanding of how I feel. Reviewed on: 6th May 2026

Always been really helpful and supportive

Always been really helpful and supportive Reviewed on: 6th May 2026

Really helped me when I needed it most.

Really helped me when I needed it most. I couldn’t have coped without their support. Reviewed on: 6th May 2026

Very happy with the service from StepChange.

I have been working with StepChange for a few years now and they have been excellent in terms of taking on the responsibility of dealing with creditors and managing repayments as part of my debt management plan. They have taken a considerable amount of pressure away from me and have helped me no end. Tje only issue I have had is that they haven’t been very responsive to emails but when I’ve phoned them they have been very helpful. Reviewed on: 6th May 2026

I was haverly in debt it was causing me sleepless ni...

I was haverly in debt it was causing me sleepless nights o was told by a fried to contact step change and im so glad I did son friendly and helpful cannabis t thank them enough Reviewed on: 6th May 2026

After a relationship breakdown I was in a scary plac...

After a relationship breakdown I was in a scary place with my debt trying to keep up with payments and I found step change online. I was able to deal with everything online with clear step by step advice and set up a realistic monthly payment which can be adjusted as you go. I’m a third way through my plan and I can’t believe I’ve nearly paid of my debts. Please if you are reading this and are in the same position, don’t hesitate to use step change! I wish I had have sought help earlier. Reviewed on: 6th May 2026

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