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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Easy to use and a very helpful service.

Easy to use and a very helpful service. Reviewed on: 6th May 2026

StepChange saved me at a time when I was drowning in...

StepChange saved me at a time when I was drowning in debt. I cannot thank them enough , I am now debt free, something I could never have imagined 5years ago. No judgement, just helpful, clear advice from the very start. StepChange saved my life, from the first phone call I knew I had made the right decision. No more burying my head in the sand, they helped me to breathe again and my life is now wonderful. Thank you so much! Reviewed on: 6th May 2026

Great company

Professional services, helps put your mind at rest. Reviewed on: 6th May 2026

StepChange transformed my life.

StepChange transformed my life. I was DROWNING in debt - almost £40k and interest fees were rising faster than I could keep up. Each month I would need to borrow more to survive. Stepchange made the whole process from start to finish an absolute breeze. You can even complete the process without having to speak to anyone directly. I can now survive each month, with a firm end date in sight. A relief. Reviewed on: 6th May 2026

I had quite a lot of dept and since my stroke I had...

I had quite a lot of dept and since my stroke I had been unable to work and the debts where piling up. I contacted stepchange who helped me do an income and expenditure firm and suggested a debt management plan. I was so relieved a big burden had been lifted off my head and agreed an affordable monthly payment. I make an affordable monthly payment to Step change and they make the payments to my creditors. I would recommend this service to anybody really struggling with dept. Reviewed on: 6th May 2026

Light at the end of the tunnel

I was at the point of loosing my mortgage and home as needed to provide food and bills it was so hard.Then I called step change they guided me through every step and felt like I had a life again and could keep the roof over our heads. Reviewed on: 6th May 2026

Life changing, if struggling with debt repayments.

Quite a while ago I was struggling very much with debt, after losing my job, and the bills, debt repayments, and general everyday costs were piling up, and I honestly thought there was no way out of that horrible nightmarish situation. Then we were advised to try Stepchange, who are free to use, and they sorted us out with a repayment plan we could afford. They contacted those we owed money to, and they stopped charging interest on the debts and stopped the threatening letters. We do a yearly review with them, to keep everything straight. We are now quite close to paying everything off, and I would recommend Stepchange to anyone struggling to keep their heads above financial water. Reviewed on: 6th May 2026

They have been absolutely incredible!

They have been absolutely incredible!! Couldn’t be happier or more grateful for their help Reviewed on: 6th May 2026

Very helpful and always sympathetic regardless of si...

Very helpful and always sympathetic regardless of situation Reviewed on: 6th May 2026

Stepchange really are a lifesaver!

Stepchange really are a lifesaver and immediately ended the cycle of stress ,lack of sleep & crushing worry I was suddenly caught in, a genuine help,I cannot recommend them enough. Reviewed on: 6th May 2026

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