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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Soon to be debt free.

I am in the final months from being debt free. At the beginning of my journey I could have lost my family and my house - a hopeless situation but with the support of Stepchange and I have thankfully maintained both. When creditors were constantly harassing me I was able to say I have set up a plan with Stepchange which gave me the breathing space to move forward. Reviewed on: 6th May 2026

understanding and very helpful, customer service ver...

understanding and very helpful, customer service very good at sorting out any problems you might have Reviewed on: 6th May 2026

A sympathetic and reassuring voice on the phone help...

A sympathetic and reassuring voice on the phone helps you not to be so desperate about your situation. This results in some peace of mind and a lot more sleep at night knowing that someone will actually help you take control. Reviewed on: 6th May 2026

Trustworthy helpful staff always available

Trustworthy helpful staff always available Reviewed on: 6th May 2026

I have been with step change for a few months now.

I have been with step change for a few months now. I have found everyone that I’ve spoken to to be extremely knowledgeable and completely non judgemental. I really appreciate everything they’ve done for me thus far, I feel like I have my life back. Reviewed on: 6th May 2026

I’m back in control of my life

Step change has helped me to take control of my debt and pay it off. They contacted all my creditors and arranged payment plans with them and they agreed to stop adding interest to the debt. on the few occasions I have needed to contact step change they have been informative and compassionate. I can’t praise them enough Reviewed on: 6th May 2026

Fantastic and well versed staff who were understanda...

Fantastic and well versed staff who were understandable and non judgmental. Reviewed on: 6th May 2026

Very helpful

Very helpful as you only pay your creditors . Reviewed on: 6th May 2026

I contacted step change as i had a life changing acc...

I contacted step change as i had a life changing accident and everything financially fell apart due to me being unable to work for what is now to be over 5 years . i was stressed , anxious and felt i had no control over my debts. I contacted step change who were amazing . they were so understanding and helpful and guided me through what i needed to do in order to take back control of my debts with payments to suit my budget. I cant thank them enough and 100% recommend anyone who is struggling financially to contact the wonderful people at step change to help you as they did me . Thank you again to all involved at step change. Reviewed on: 6th May 2026

Very helpful and acted quickly to reduce my outgoings

Very helpful and acted quickly to reduce my outgoings Reviewed on: 6th May 2026

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