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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Have been so helpful.

Have been so helpful.from the get go, I struggled with communication because of my mental health, they were extremely kind, and considerate, they took time to explain things to me as I struggled to take in information, since there help I've maintained a healthy balance with my finances, not having to worry about how I was going to eat or pay my bills. I can't thank them enough for the help I have recieved Reviewed on: 29th May 2026

Best thing i ever did!

I was so worried ringing them but they were so supportive and understanding, no judgement at all. They explained everything to me and helped me to make my plan. It's all online so you can check and do reviews on your account rather than ring. You get reminders to review so you really don't have to worry about anything. Don't put it off, ring them today! Reviewed on: 29th May 2026

So Helpful!

So Helpful!!! - Thanks. I would be lost without Stepchange's help! - They have been excellent from day one! Reviewed on: 29th May 2026

It’s Taken a lot of the stress and anxiety off of me...

It’s Taken a lot of the stress and anxiety off of me at very worrying times I was finding it very difficult to cope with everything that was going on in fact I still would struggle without the support of Stepchange Reviewed on: 29th May 2026

Helpful knowledgeable staff who make an anxious time...

Helpful knowledgeable staff who make an anxious time easier to deal with Reviewed on: 29th May 2026

Excellent service at the time of need

Excellent service at the time of need Reviewed on: 29th May 2026

Beautiful people always willing to help others.

Beautiful people always willing to help others. Reviewed on: 29th May 2026

Step Change is my life saviour

Step change for me has been a life saver I was at my lowest and in a very deep hole with no way out. Step change has helped me to open a pathway so that the stress and worry is a lot easier to bare thank you very much Reviewed on: 29th May 2026

I was scammed for a large amount of money

I was scammed for a large amount of money and Step change handled all the issues with the loan company's .they made me fell someone was on my side through all the problems i had been left with, Step change guided me through the whole process, amazing charity and staff . Reviewed on: 29th May 2026

I would like to express my sincere gratitude to Step...

I would like to express my sincere gratitude to StepChange for guiding me through my financial difficulties. They organized my processes perfectly and provided top-tier professional mediation. What truly made a difference was their warm and friendly communication throughout the journey. Thank you so much for your outstanding support. Reviewed on: 29th May 2026

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