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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Debt management

Easy to deal with and explain everything in detail helping you to get through difficult times. Reviewed on: 6th May 2026

Easy to do online and very helpful

Easy to do online and very helpful Reviewed on: 6th May 2026

Exceptional customer service.

Exceptional customer service. All advisors treat clients with dignity and compassion. Reviewed on: 6th May 2026

everything was dun good !!!!!!!!!!

everything was dun good !!!!!!!!!!! Reviewed on: 6th May 2026

I'd probably be dead if it wasn't for Step change st...

I'd probably be dead if it wasn't for Step change stepping in and helping me handle my financial mess Reviewed on: 6th May 2026

Life savers

Life savers when I thought there was no help out there. Reviewed on: 6th May 2026

DMP with Stepchange - excellent service and aftercare

Entered a Debt Management Plan via Stepchange after drowning in loans and credit cards. They gave me a way out, and a manageable plan based on my salary, that meant bills were covered, and I also had enough of a buffer left to cover other things. It was quick, easy, the people were really friendly and supportive. After care has also bee fantastic. I would recommend them for anyone and don't be afraid to approach them, or go via their online registration and budgeting tool. They have taken all the pressure away, and letters from creditors have stopped coming now except annual statements. Reviewed on: 6th May 2026

Lifesaving company.

Saved my life literally, no more constantly waking in the night thinking how can I pay this creditor and that one as not enough money coming in, now step change pay my direct debit straight to creditors no more worrying for me. Reviewed on: 6th May 2026

Absolute gems!

Absolute gems! From signing up over three years ago to present day, they have always been there at the end of the phone or email away to offer advice and help and support. Reviewed on: 6th May 2026

Couldn't be happier with their service and customer...

Couldn't be happier with their service and customer care. They have been very helpful when I lost my job due to RA, and helped me restructure my debts so I could keep paying them off. Reviewed on: 6th May 2026

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