Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

View other StepChange products

4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Seem less and Easy

It was very easy to setup a DMP and stay updated with debt Reviewed on: 23rd May 2025

Step Change helped me find a plan that worked for me

Step Change helped me find a plan that worked for and budget effectively. It can seem a lot to work through with the Step Change team at first, but it is worth it. My wellbeing feels much better since I completed the process. Reviewed on: 23rd May 2025

Excellent charity to support with debts

Fantastic charity all staff I have spoken too are helpful reassuring and supportive Reviewed on: 23rd May 2025

Step Change, a great help when needed

I was in a bad way financially, but Step Change helped me sort out my debts. Best thing I ever did was contacting Step Change Reviewed on: 23rd May 2025

So helpful and stress free awsome

So helpful and stress free all staff Reviewed on: 23rd May 2025

Superb and helpful.

Superb in all areas. Listen well and give information clearly. Have helped since 2022. I would highly recommend them and have done, countless times. Reviewed on: 23rd May 2025

A lifeline

Gave me help from day one and always non judgemental practical help. Reviewed on: 23rd May 2025

Excellent!

I never have had an issue/problem with StepChange. They are friendly and very helpful. Reviewed on: 23rd May 2025

We suddenly found ourselves £48,000 in debt which pu...

We suddenly found ourselves £48,000 in debt which put a huge strain on every aspect of our lives. Step Change listened to our concerns and suggested the best course of action and drew up a budget plan as well as writing to all that we owed money too. We stuck with the plan and reviews and 8yrs later we are debt free and don't owe anyone anything Reviewed on: 23rd May 2025

My Debt Management Plan with StepChange

I was put on a Debt Management Plan 12 months ago, and have just finished repaying my debt. StepChange have literally turned my life around. A year ago I was swimming in debts and could not see the light of the end of the tunnel. But after contacting them, my life took a turn for the better. It's not always been plain sailing - some months were tougher than others, as you always have some unexpected expense which, although still within my budget, put some strain on my finances. But the good thing is that you can always talk to them and see if you need any changes to the budget, or for any advice. For me, the relief was not being chased up by creditors anymore. Now that I have come to the end of the plan, I can finally breath and it feels like I've been given a second life. Anybody can be in a situation like mine - if you happen to be that person, don't despair, but seek help as soon as you can. I wish I had contacted StepChange sooner. They have truly been lifesavers. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews
Debt advice
from Money Wellness 4.92 from 5260 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub